I created several mp4s in camtasia, planning to include them in a Replay project. I have imported them into the timeline, but the video does not display at all. they display fine when played in something like VLC media player though. What's the issue here?
Hi Kristine. Are you seeing any of the placeholder clips on your timeline, or is there no visual representation of your video at all? Are you able to share one of your video files here for us to do some testing?
Well Kristine - I see the issue you are reporting, I re-encoded the video and tried again, but still experience the issue - so, I'm going to ask that you reach out to our support engineers here for further assistance.
3 Replies
Hi Kristine. Are you seeing any of the placeholder clips on your timeline, or is there no visual representation of your video at all? Are you able to share one of your video files here for us to do some testing?
Sure, I've attached the video file. They do show up in the timeline but there is no video preview, only sound. They play fine otherwise.
Well Kristine - I see the issue you are reporting, I re-encoded the video and tried again, but still experience the issue - so, I'm going to ask that you reach out to our support engineers here for further assistance.
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