I created an "Exit Course" button on my Storyline 360 results slide. It work just fine when I am in preview mode in Storyline. I published it to Review but when my team mate goes through it in Review, she was not allowed to exit the course when the button was clicked.
Try publishing with Flash first or Flash only, just for comparison's sake. Have you teammate test the Exit Course button again, and let me know if that solves it.
We are using Google. Our company doesn’t allow Chrome and until we upgrade to Windows 10, we don’t have access to Edge. I originally published to HTML5/Flash. I just republished to Flash/HTML5 and it is working. Thank you so much!
Hello Alyssa. I have run into another snag. My Storyline courses have been uploaded to our SharePoint site and the Exit Course button is not working again. I have published them to Web as Flash/HTML5 and as just Flash. The Exit Course button didn't work with either one. Any suggestions? Oh and to answer your first question, we are using Internet Explorer 11.
Hi Christine! Sorry to hear it's still causing you difficulty. We have some other items you may want to check out here. Unfortunately, it's typically the environment which makes it hard to have just a simple answer, so thank you for your patience and testing.
Are you looking to use the Exit button inside Review? The issue still exists where it won't work in certain HTML5 browsers as detailed here, but that's due to the HTML5 browser settings and not anything within Review or Storyline.
I guess my question is better stated this way. If I'm using the modern player shell, which means I can not publish in flash, why has the issue of the exit course button not working with the review tool.
So sorry for the confusion! We've gotten some further clarification from our Product team on how the exit course trigger behaves in Articulate Review.
Exit course triggers and player tabs won't work in Articulate Review. However, they'll work in browsers that allow tabs to close programmatically when your published output is hosted on a web server or LMS.
thanks for the update. It is a bit frustrating to have to add a 'caveat' slide for my end reviewers with this information. It usually means we have to set the course up at the end in a second environment to ensure that player tabs and exit buttons can be shown to the end reviewers.
I hope this is something that your developers are working on addressing. The review tool was something that was touted as a big selling point, and while it gives you 90% of what you need, that last 10% is important as well.
I see these above posts are from over a year ago and I am having the same problem. My exit button is not working in Review 360. Is a fix planned for this?
Thanks for reaching out! We don’t have currently have plans for the ability to use the exit course trigger in Review 360, but I appreciate you letting me know this is important to you as well and will update this discussion if anything changes!
I'm having this issue too. Exit button won't work in Review 360 but functions normally in Storyline preview. I'd love the ability to test all functionality in Review 360.
I continually get complaints when my colleagues or clients are trying to review and the close button in Review 360 doesn't work. I've resorted to adding a comment at the end of every course in the comments tab to say that the close button doesn't work but it would be nice to have this fixed for reviews.
I've added your voice to the open feature request that we have for improving the functionality of Review 360, specifically for better integration with the Exit button. We'll let you know as soon as any news is released regarding this feature request!
Glad that my colleague Joe was able to assist you!
I just wanted to add a quick note: it looks like your email signature came through when you replied via email. You can remove it by clicking ‘Edit’ below your response. Here’s a quick Peek 360 video if you need help.
21 Replies
Hi Christine!
The exit course trigger in Storyline 360 doesn't work in all HTML5 browsers due to browser limitations. Do you know what browser your teammate used to review the course? Did you publish for HTML5 first or HTML5 only?
Try publishing with Flash first or Flash only, just for comparison's sake. Have you teammate test the Exit Course button again, and let me know if that solves it.
We are using Google. Our company doesn’t allow Chrome and until we upgrade to Windows 10, we don’t have access to Edge. I originally published to HTML5/Flash. I just republished to Flash/HTML5 and it is working. Thank you so much!
Great to hear! Thanks for letting me know that helped. ☺️
Hello Alyssa. I have run into another snag. My Storyline courses have been uploaded to our SharePoint site and the Exit Course button is not working again. I have published them to Web as Flash/HTML5 and as just Flash. The Exit Course button didn't work with either one. Any suggestions? Oh and to answer your first question, we are using Internet Explorer 11.
Hi Christine! Sorry to hear it's still causing you difficulty. We have some other items you may want to check out here. Unfortunately, it's typically the environment which makes it hard to have just a simple answer, so thank you for your patience and testing.
has this issue been addressed yet?
Hi Ari,
Are you looking to use the Exit button inside Review? The issue still exists where it won't work in certain HTML5 browsers as detailed here, but that's due to the HTML5 browser settings and not anything within Review or Storyline.
Yes Ashley,
I guess my question is better stated this way. If I'm using the modern player shell, which means I can not publish in flash, why has the issue of the exit course button not working with the review tool.
Hi Ari,
So sorry for the confusion! We've gotten some further clarification from our Product team on how the exit course trigger behaves in Articulate Review.
Exit course triggers and player tabs won't work in Articulate Review. However, they'll work in browsers that allow tabs to close programmatically when your published output is hosted on a web server or LMS.
You can find this and other exceptions for Articulate Review here.
thanks for the update. It is a bit frustrating to have to add a 'caveat' slide for my end reviewers with this information. It usually means we have to set the course up at the end in a second environment to ensure that player tabs and exit buttons can be shown to the end reviewers.
I hope this is something that your developers are working on addressing. The review tool was something that was touted as a big selling point, and while it gives you 90% of what you need, that last 10% is important as well.
I hear you, Ari, and I appreciate that feedback! I'll let our team know that this limitation has caused a roadblock for you.
I see these above posts are from over a year ago and I am having the same problem. My exit button is not working in Review 360. Is a fix planned for this?
Hi Denise,
Thanks for reaching out! We don’t have currently have plans for the ability to use the exit course trigger in Review 360, but I appreciate you letting me know this is important to you as well and will update this discussion if anything changes!
I'm having this issue too. Exit button won't work in Review 360 but functions normally in Storyline preview. I'd love the ability to test all functionality in Review 360.
I continually get complaints when my colleagues or clients are trying to review and the close button in Review 360 doesn't work. I've resorted to adding a comment at the end of every course in the comments tab to say that the close button doesn't work but it would be nice to have this fixed for reviews.
What Toni Hunter said! :)
Can we somehow put a trigger on the exit button that says "Close browser window"? Maybe some javascript?
The Exit button still does not work in Articulate Review 360.
Hi Sarah,
Thanks for reaching out!
I've added your voice to the open feature request that we have for improving the functionality of Review 360, specifically for better integration with the Exit button. We'll let you know as soon as any news is released regarding this feature request!
Thank you!
Sarah Heberle
Hello Sarah!
Glad that my colleague Joe was able to assist you!
I just wanted to add a quick note: it looks like your email signature came through when you replied via email. You can remove it by clicking ‘Edit’ below your response. Here’s a quick Peek 360 video if you need help.
Have a great day! 🎉