Error Message while trying to save program

May 30, 2019

Hi All,

I am trying to save my Storyline Project, but when I try to save it on my local drive I get the following error message: The project could not be saved. One or more errors occurred."

What are these errors, as it is not telling me?

Any assistance on this would be greatly appreciated.

15 Replies
Ashley Terwilliger-Pollard

Hi Adam,

Eek! Sorry, you're running into those errors (we're working on making the text there more descriptive!) but it would help to know what version/update of Storyline you're using? You can check by going to the "Help" Tab -> "About Articulate Storyline".

Also, you mentioned trying to save locally which is what we always recommend. Was the file previously saved to a network/shared drive? Have you also checked the general best practices here to prevent odd behavior that ultimately leads to file corruption? 

I always try . importing a file into a new local .story file too - that often resolves any of those errors.

Huan Vu

Hello - I have the same problem since yesterday. And it affects every project file. It has become impossible for me to save anything, even a new empty project doesn't save.

Saving to the desktop, fresh log-in or a fresh install of Storyline also didn't solve this issue.

On another machine there is no problem with the same files. Colleagues can open and save the same project files.

Most times it reads "The project could not be saved. One or more errors occurred."

Sometimes it says it could not find "System.Diagnostics.Debug. Version=, Culture=neutral, PublicKeyToken=..."

Maria Costa-Stienstra

Hi, Patrick.

Thank you for reaching out, and I'm sorry you're running into errors when trying to save your project!

Are you working from a local hard drive? We don't recommend working with files on a network drive as it can cause erratic behavior. If it's a local drive and syncing with a service such as OneDrive or Dropbox, it can cause a similar effect as a network drive, as Michael mentioned above.

If this is not your scenario, please reach out through a support case so we can investigate this further.  

Jose Tansengco

Hi Kaj,

Sorry to hear that you are encountering a similar issue. Just to give you a background of it, using Intel 11th Generation Core series processors or later causes a memory leak that affects the performance of Storyline 360. You can reach out to our support team here to confirm if you are being affected. 

We are still working on a fix, and you can check out the document below for a possible workaround that you can apply as a temporary solution. 

Storyline: Memory Leaks When Using Machines With Intel Iris Xe Graphics

We'll post an update here as soon as we receive any news, and our apologies for any inconvenience this issue may have caused. 

Kaj Dekkers

Hi Joe,

Thanks for the reply.

That would have made sense if I would be using an Intel processor, but my machine is equipped  with an AMD Ryzen 7 processor in combination with a NVIDIA GeForce RTX 3060 graphics card...

Anyhow, nothing was saved as it turned out... I hoped closing Articulate 360 via de task manager would give me a "recovery/autosave" file (as it normally does), but unfortunately that wasn't the case.

So, I had no other option than to do the work again and hit the save button around 1.5 million times in between. Didn't get the error again in this project so far. Weird.

If you need additional information, please let me know.