360 Image: Uploading Pictures in Marker/Hotspot Feature

Feb 28, 2022

I am currently doing a interactive virtual tour for an interior design course.

I understand that the marker/hotspot feature allows you to upload media(picture,video, audio).

I've uploaded a picture from file(below). The pictures taken were in portrait mode but when uploaded, the picture turns into landscape.

I don't see anywhere in storyline where I can change this.

Picture taken in portrait but when uploaded turns into landscape

3 Replies

Maria Costa-Stienstra
Staff

2 years ago03/01/22 at 2:45 pm (UTC)

Hello, SGUT05, and welcome to E-Learning Heroes! ✨

When I added the photo you shared to a marker, I experienced the same: the photo was in landscape mode. Re-exporting the image solved the issue:

Windows 10 (1) 2022-03-01 at 9.43.36 AM

I'm attaching the exported photo here. I hope this helps!

cubswmax_20220126_112338.jpg

Dorothy Miller

5 months ago12/15/23 at 10:38 am (UTC)

I have a similar issue - I have an mp4 portrait video and when I imported it into Replay it changed to landscape and I couldn't locate how I could change it back so I tried to change it using Storyline but without success.

Could you advise why it changes to landscape in Replay when it is a portrait video and how I can change it back to portrait.

Thanks.

Dorothy

5 months ago12/15/23 at 9:06 pm (UTC)

Hello Dorothy,

Happy to help!

Importing other videos into both Replay 360 and Storyline 360 on my end showed the correct orientation, which means there's a chance that the issue is specific to the video file that you are importing. Would you be willing to share a copy of your video file here or in private by opening a support case for testing? We'll delete it when we're done!