"_" Underscore not displayed in Outlook

Feb 28, 2018


In one of my slide when a user clicks on a text, I want storyline to trigger an email using outlook.  I noticed that when there is "_" in the email address, the sign is ignored in outlook.

For privacy purposes, I have masked the email and an example is below.

Email address entered in Trigger dialog box : A_B_C@abc.com

Email displayed in outlook A B C @abc.com ("_" is missing)

This is causing the outlook to fail stating invalid email address.

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