A couple serious problems
Hi. I have an eight-week training course using Storyline going live in a couple weeks, and we're having some serious problems with the first module. There are two problems in particular.
1. The logo, which appears in the upper-left hand part of the screen (above the menu) does not appear in any mobile version.
2. To get around the problem of needing separate audio files to play on different parts of the screen, I followed advice given here and converted the audio to video. While these work fine on the computer version, I'm getting reports of the screen freezing and not being able to advance to other slides from this page. I've encountered this myself a couple times. We also are not getting these pages to appear correctly on mobile versions.
I've attached a PDF showing what one of these pages looks like (correct) on a computer screen and what it looks like (missing logo and messing up audio) on mobile device.
Can you help, please? Many thanks!