Activating again after upgrading Window7 to Window8

Jan 29, 2013

By Frederic Chaplin

Hi,

I just upgraded from window 7 to window 8.

On window 7, I had Storyline installed and activated.

On window 8, Storyline is still here but it is asking for activation again and my serial number don't work anymore !

Thanks for your help. I need to use Storyline today...

Frederic.

3 Replies

Christine Hendrickson
Staff

11 years ago01/29/13 at 8:34 am (UTC)

Hi Frederic,

I took a quick look to see if you had already contacted support regarding this issue. I see that you're working with Sam on this issue (case #00316325 for my reference). Were you able to try the last suggestion he sent you? If so, and you're still unable to get the product activated, please let Sam know by responding to the last email you received for the case.

Thanks!

Christine

Frederic Chaplin
Author

11 years ago01/30/13 at 5:28 am (UTC)

Thanks for your help, it is working again !

Christine Hendrickson
Staff

11 years ago01/30/13 at 7:06 am (UTC)

Glad to hear it, Frederic. Thanks for the update!

Activating again after upgrading Window7 to Window8

3 Replies

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