Activation By Philip Varghese Hello, I have been using Storyline peacefully since Dec 2013 and today, on start-up it says trial period is over and I have to activate Storyline. Has anyone experienced this before? Is this a normal occurrence or a bug? Philip Purchase date: 28 Dec 2013
Ashley Terwilliger-Pollard Staff almost 8 years ago09/18/14 at 1:26 pm (UTC) Hi Philip, Did you install an update recently? You'll need to reinsert your serial number if so - and if you don't have it, you can connect with our Support team for help.
Philip Varghese Author almost 8 years ago09/24/14 at 10:15 am (UTC) Thanks Ashley. I did not install any updates. Anyway after pressing the activate button, it reactivated itself. Working fine now.
Ashley Terwilliger-Pollard Staff almost 8 years ago09/24/14 at 10:18 am (UTC) Sounds good Philip - and you'll want to use the latest update if you can, update 6 and all the release notes are detailed here.
3 Replies
Hi Philip,
Did you install an update recently? You'll need to reinsert your serial number if so - and if you don't have it, you can connect with our Support team for help.
Thanks Ashley.
I did not install any updates.
Anyway after pressing the activate button, it reactivated itself.
Working fine now.
Sounds good Philip - and you'll want to use the latest update if you can, update 6 and all the release notes are detailed here.