I haven't had issues with this. Also just tried testing this with a random word that I intentionally misspelled. Have you tried just adding the words directly into AutoCorrect?
What's the error that you see when this happens, by the way? Also, can you give some example French words that I can test out? I don't think this will make a difference, honestly, but I can see see if there's any variation.
Just switched everything over and tried again, still don't see the same thing. However, I took a look and I did find that there were quite a few bugs listed for this, for the previous version, that were fixed in the update. Just to confirm, you are running version 2 (1212.1412), correct?
Also, and it may sound silly, but have you restarted the machine since this started happening?
Thanks for verifying the version for me Any chance you can share a file with a slide that contains the words in it? I'll take a look. If I still don't see the same thing, we may need to try and repair the installation. If that doesn't solve it, we may need to send this info over to our tech team so they can do some additional testing.
I apologize for the extra movement in the video, I should've located the words before I started recording. I ended up looking around to see if there were any others after I found the first two
First, the basics. You may want to make sure zoom is set to 100%. I don't think this will affect the dictionary, but it's quick to check. Second, I would check the DPI for the system.
Thanks for all this. Ill take a look at it on monday and try to fix it with the ressources you've provided. If it still doesnt' work, maybe we can start digging,
Thanks a lot. I'll get back to you on monday and tell you if its fixed.
13 Replies
Hi Nathalie
I haven't had issues with this. Also just tried testing this with a random word that I intentionally misspelled. Have you tried just adding the words directly into AutoCorrect?
What's the error that you see when this happens, by the way? Also, can you give some example French words that I can test out? I don't think this will make a difference, honestly, but I can see see if there's any variation.
Hi Christine. Looks like youre my personal Hero
Here is a screencast of what im trying to do.
I translated for your personal benefit :D
As you can see, i cannot add the words in any way. It worked fine before the update...
Hi Nathalie!
Looks like it Hopefully I'll be able to rescue the words you're trying to use!
Thanks very much for the video. I've tried the same words out on my end, with the update and they're adding to the dictionary on the first attempt.
Do you have access to Word, or any other word processing software? If so, can you test this out and see if you're able to add the words there?
Hi Christine
Is your Storyline set up entirely in french - in the stolyline options, the dictionnary, the player, everywhere? Maybe that the difference?
I do have access to Word. The words are already included in the Office dictionnary, they don't strike a mistake there...
Hi Nathalie,
Actually.. you know what? I didn't think about switching the language, I'll try that now
Thanks for letting me know about Word too. Like I said, I didn't think it would be the same, but you never know!
Nathalie,
Just switched everything over and tried again, still don't see the same thing. However, I took a look and I did find that there were quite a few bugs listed for this, for the previous version, that were fixed in the update. Just to confirm, you are running version 2 (1212.1412), correct?
Also, and it may sound silly, but have you restarted the machine since this started happening?
Hello again
Yes, affirmative, it seems like im running the same update...
Well, i've rebooted quite a number of times...
its funny you say the bugs were in the previous version, i've never had a problem before running the update...
I totally agree, it's strange!
Thanks for verifying the version for me Any chance you can share a file with a slide that contains the words in it? I'll take a look. If I still don't see the same thing, we may need to try and repair the installation. If that doesn't solve it, we may need to send this info over to our tech team so they can do some additional testing.
Thanks again Nathalie!
Let me try to send you this file im working on. It has 2 of the words in it.
Im thinking if you can add those 2, then surly i can add any words...
Thanks a lot!!!
(hey, its the WE !!!!)
Have a good w-e! Be back in monday
Thanks very much!
Ok, I looked at the file and... wait for it.. still works for me.
I made a recording of this, so you can take a look:
http://chendrickson.articulate-online.com/4556586997
I apologize for the extra movement in the video, I should've located the words before I started recording. I ended up looking around to see if there were any others after I found the first two
First, the basics. You may want to make sure zoom is set to 100%. I don't think this will affect the dictionary, but it's quick to check. Second, I would check the DPI for the system.
Articulate Support - Storyline DPI
If it continues, try to repair the software and see if you notice any changes:
Articulate Support - Repair Storyline
If that still doesn't fix it, we may need to get deeper into troubleshooting with the steps in the following article:
Articulate Support - Unexpected behavior in Articulate Storyline
Yes, I know that's a lot. Hopefully you'll be able to enjoy your weekend, first!
Have a great one, Nathalie! Let me know how it goes, when you get back on Monday.
Christine
Thanks for all this. Ill take a look at it on monday and try to fix it with the ressources you've provided. If it still doesnt' work, maybe we can start digging,
Thanks a lot. I'll get back to you on monday and tell you if its fixed.
Have a good week-end!
Good morning.
Hope you has a nice week end.
I just checked everything i could. Seems fine. The repair / uninstalling part i can't do as i don't have admin priviledges on my computer.
So i guess i either ask IT to repair it or leave as is... After all i can work.
I'll see what i'll do.
Thanks a lot for the help!
Good morning Nathalie!
I had a great weekend, thank you. I hope yours was good, as well
Sounds good. Let me know how it goes with the IT department. Hopefully the quick repair will resolve the issue, first.
Have a great day!
Christine
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