ADOBE Flash Player Setting Error Message

Hi there, Sherri.  I'm happy to help!  I'll need a few details:

• What version of Engage did you use to create the interaction?  Also, what version of Storyline are you using?
• You mentioned saving directly to your desktop -- this is the right idea!  You'll want to create, edit and save your projects on your local C: drive to prevent weird behavior.  Are both projects stored on the C: drive?
• When you tried recreating the interaction, did you create a totally new file in Engage?

If you'd like to share your Engage .intr file here for me to test, just use the Add Attachment button in your reply.  You can also use this link if the content is private.

Crystal: Hi, thanks for your response. To answer your questions,

* My version of Engage is: v4.20.16882.0

* My Storyline 360 Version is: v3.2.1.1.2083.0

As UI mentioned in my discussion post, I did update Articulate last week.

* You asked if I saved my Storyline to my C drive, I usually save to my Network drives since they are backed-up nightly, but the C drive never is. After your response, I save the Storyline to my desktop also, and brought in the Engage file from the C drive and got the same results. I know that saving to the network can mess with this type of file, but I have not had any trouble with Articulate, until now.

* Yes, I created a totally new engage file, although I copied and pasted the text.

* I am sorry, this is one file I know I cannot share with anyone.

I don't know if you work for Articulate or for someone else, but I have a comment on the Articulate product. It is very pale. What background with gray or pale blue text is too low-contrast for anyone with vision issues. Where I would have found it beautiful 20 years ago, now it's just almost a blank screen.

Thanks for think I will try adding the interaction as individual slides within the presentation. And I will move files to my C drive as I work on them, and only store the completed files in the network drive from now on.

Sherri Lewis
DMV Training and Development
503-945-8902

Hi Sherri,

Thanks for checking those version numbers and sharing with us. They are the most up to date, although today we released an Articulate 360 Update, and Storyline 360 is now on build 3.22.17236.0 as an FYI. 

Saving to a network drive could cause these type of errors, and an easy way to check would be to create a new file strictly on your local/C drive and try to see if the same behavior occurs. If it doesn't, that's a good indication the file was introduced to some corruption. You can also try importing it into a new project that's saved locally to try and resolve some of the corruption. 

Crystal, myself, and anyone else with the red STAFF badge next to their names are Articulate employees. We're here to help with issues and share any feedback with our team, so I can pass that along. Also, you can submit feature requests here too. 

If you need any other help, let us know. We can always take a look at the file privately and sign an NDA if you can share with our Support Team. 

Hello: It's happening again! I needed to update another Storyline presentation which contains Engage Interactions and I get the same message about Adobe Flash player.

Here's what I did based on your previous recommendations:

* Moved the Storyline file and Engage interactions to my Desktop before I opened them;

* Made my changes in engage;

* Imported them to storyline and got the same message:
[cid:image003.jpg@01D4887E.81065640]
So then Called our Help Desk to have them update to the latest version of Storyline, now its v3.22.17236.0. That didn't help either.

Next I tried opening a new Storyline and importing the interaction from the desktop with the same results.

The difference is, this time I can share my files with you, so engaged module is attached..

I still think this has to do with the previous update, because this wasn't happening before I upgraded to that.

This project is due to be published to our LMS on Monday, so I would appreciate a quick response, if possible.

Thank you! .

Sherri Lewis
DMV Training and Development
503-945-8902

Hi there, Sherri!  Sorry we didn't get to you on Friday.  It looks like you replied via email, which means your attachments won't come through to the discussion, but your email signature does.  Feel free to edit out your contact information here.

If you still have time, can you share your file with our team here?

Good afternoon! Today I had the opportunity to try importing the attached interaction into the same Storyline as last week, only my co-worker allowed me to work on her Articulate license. She has not had the opportunity to update her Articulate version. I did not write down her version number, sorry. I can get it next week, I think.

At any rate, I was able to import the interaction into the storyline, with no error message about Adobe Flash Player settings, which I have not been able to do since November 21st, the day I updated my software.

Can I go back to a previous version of Articulate until you get this issue fixed

I really need your help.

Sherri Lewis
DMV Training and Development
503-945-8902

Hi again, Sherri.  Our support team can help you with this issue and get you on a previous version if necessary.  Share your files with them here:

https://articulate.com/support/contact/case

I responded on the link you sent (see your response above), and never heard back from anyone.  My Technical Resource Center attempted to restore the earlier version, but now I can't open StoryLine at all, although I can open an engage interaction. 

I really need help with this.  Can you contact me, please?  

Thanks!  

Hey Sherri,

I'm not seeing a support case for you, so I'm sure that's why you did not hear back from us. So sorry about that.

I've opened a support case on your behalf and linked to this discussion since it outlines all of your troubleshooting and you should be hearing from someone soon.

Thank you so much for doing that.

Sherri Lewis
DMV Training and Development
503-945-8902

No problem.

It looks like your email signature came through when you replied via email. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.