All audio gone!

Hi,

In one of our latest files, the audio was mysteriously GONE from the timeline of all 25 slides. It was there and then just gone the next time we opened the file. Any idea why this could have happened?

We are using SL 360, updated to latest version. saving the project locally, not using a thumb drive or other external device.

Of course we will just re-record, but is there anything we should know or avoid doing in the future so it won't happen again?

Thanks

Maya

 

11 Replies
Alyssa Gomez

So sorry that happened, Maya! It sounds like you were doing everything we recommend: updated to latest version, saving the project locally, and so on. Aside from those best practices, I would also save multiple versions of your file that you can go back to if necessary.

Have you tried checking your temp files to see if there's an older version of your file there? Here's a quick Peek at how to find them:

Open this folder in Windows Explorer: Tueppdata%\Articulate\Storyline

  1. Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the latest version to your desktop.
  2. Change the file extension of the copy on your desktop from *.tmp to *.story.
  3. Double-click the file to open it in Storyline. 
Leslie McKerchie

Oh no, Pat!

Sorry to hear that this has happened to you as well.

I've not heard anything back from Maya, this thread is a bit dated, and I'm not aware of a common issue related to this for me to share a solution.

Are you working locally on the most up-to-date version of Storyline 360 as well and saving often?

I'd be sure to work directly with one of our support engineers here when you run into this issue.

How were you able to correct the issue previously?

Pat McNurlin

It happens when we move a slide from Team Slides to our local copy, but not all the time. ( Two slides out of 19 last time we did it.) We've also noticed that we lose the motion paths on our arrows when we move slides from Team Slides. And we've had a few instances where groups are condensed into little blobs of data on the screen that have to be recreated.

Are we not supposed to work on Team slides and then copy a slide to the local file? If not, what should we be using team slides for?

This is our second course in 360. We started using it in May, and didn't have a problem with our first course.

Thanks for your help.

Pat McNurlin
Instructional Designer
Axion Health, Inc.
11001 W. 120th Avenue Suite 315
Broomfield, CO 80021
Phone:303-477-5612 x308
pmcnurlin@axionhealth.com
www.axionhealth.com

[Axion

Ashley Terwilliger

Hi Pat,

First, it looks like your email signature came through when you replied via email. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.

Next, you should be able to add Team Slides into your local project seamlessly, and if you're making edits to a Team Slide you can create a new version of it. This is described further here.

Is it only this one set of Team Slides that are causing trouble, or any Team slides you're using? I wonder if you'd be able to share a copy of that Storyline file with our Support Team so that they could take a look and do some testing on it? It sounds like there may be something else going on in that file, and I'd like to make sure you're not headed on a path towards corruption.  

Pat McNurlin

We tried your answer, but we can't find the Insert Slides button in the right corner of the browser.

Also, do Team Slides have to be on the hard drive, also?

Pat McNurlin
Instructional Designer
Axion Health, Inc.
11001 W. 120th Avenue Suite 315
Broomfield, CO 80021
Phone:303-477-5612 x308
pmcnurlin@axionhealth.com
www.axionhealth.com

[Axion

Alyssa Gomez

Happy to help, Pat!

From inside Storyline 360, click the Slides tab. Then, click the Teams Slides button. The Teams Slides window should appear, as shown below.

Select the slide you wish to insert, then click the blue Insert Slide button in the lower-right corner.

Teams slides are stored for access within Storyline. We pull the information about each team slide and who created it from the Articulate 360 Teams account, which is stored in our Articulate servers. 

Teams slides are similar to Content Library assets. When you insert a slide in your course, it is then stored in this location on your local computer:  %LOCALAPPDATA%\Articulate