Animation plays without trigger

Hi

I've got a problem with an animation. When the project try to jump to other slide the animation plays whitout trigger as if the slide was reloading some state. I tried hiding the object and the animation when the slide ends but it doesn't work. It happens when I upload the course to the platform. Additionaly, the dice have an effect sound but when I play de course on the platform the animation and the sound don't match.

I attach a video to understand better.

 

Thank you for your help!

 

9 Replies
Alyssa Gomez

Hello, Lizeth!

Thank you for including that helpful screen recording. I can see how the dice animates when you move to another slide. 

Would you mind sharing a copy of your file with us so we can take a closer look? We'll delete it when we're done troubleshooting. If that works for you, you can upload your file privately to our support team here. We'll give it a test and let you know what we find!

Lizeth Nino

Hi Alyssa!

Thank you for your response. I attach a .story file and here's the link on Review 360: https://360.articulate.com/review/content/37706cd4-3479-4a69-8705-5acbd2eefc01/review

Please take a look at "Funcionario Autorizado" part.

I hope you can help me.

Thanks so much!

Vincent Scoma

Hey Lizeth!

Thank you for sharing your course and providing a Review 360 link! 

I reviewed your file and ran through the course to see if I could replicate the video you provided. The odd thing here is that I wasn't seeing the animation issues you were mentioning or what was shown in the video you provided. 

Here is quick Peek recording I made showing my run-through: Peek Video of Course

May I ask where the course is being published to? 

Ashley Terwilliger

Hi Lizeth,

Can you check what browsers you're viewing the course in for Review 360 and SuccessFactors? I'd want to make sure you're using a supported browser for Storyline/Review 360 content. You'll see the combined system requirements here:

For example, I tested your Review 360 link in the latest versions of Chrome and Firefox and didn't run into any trouble. 

In the cases where it happens during a Storyline preview, do you know if the file you're viewing is saved and opened locally as detailed here? Working from a network/shared drive is known to cause some odd behavior, although I haven't heard of that same behavior showing up in the published output too.

Ashley Terwilliger

Hi Lizeth,

My only other thought for the difference is to narrow down what version of Storyline you're publishing with. You can check by going to the "Help" Tab -> "About Articulate Storyline".

I published your course with Storyline 360, build 3.30.19518.0, and uploaded it here to Review 360. Can you test my link as well and let me know if you see the odd animations? If so, let me know what version of Chrome you're using too! 

Lizeth Nino

Hi Ashley I was publishing with a previous version of Storyline v2.28.. but I actualized it to v3.30.19518.0 and it continues happening, I notice that it happens in some cases when I publish not all time, maybe for that reason the odd animations do not appear in your link. I using v76.0.3809.100 of Google Chrome.


Thanks for your help!