Animations not appearing correctly in IE

Jul 31, 2015

Hi!

I’m having some problems with animations not showing correctly in IE. The course is built in Storyline 2. I tried to search the forum for similar posts but didn’t find any and I’m in a hurry to get this solved (why do these problems always appear on a Friday, last week before deadline!?).

OK, so here’s my problem:

I’ve built scenarios by animating numerous pictures (flying in from here and there, fading in, fading out etc.) on the timeline and in seperate layers. It has all worked just fine until today when I realized that it looks completely insane in IE (we’re like ten people who have continuously reviewed the course, none of us has seen this before). It’s as if the course gets hit with this massive lag and content gets delayed, only partially fades in or doesn’t show at all. If it shows, it doesn't fade out when it's supposed to. Even very simple feedback layers (consisting only of a square-shaped background, some text and a button to hide the layer -  no fancy stuff) that are triggered to appear on button click won’t fade in as supposed. It still looks fine in Chrome though.

I can't attach the SL-file right now but i'll attach a few screenshots. The Chrome screenshots show how it's supposed to look (rain falling down, window wipers wiping, deer sliding in from left, car hitting breakes). The IE screenshot shows that in IE layers just "lingers" (if they appear at all), very messy looking.

I'm quite new to Storyline. Does anyone recognize this problem? Do you know what could cause it? Is there anything I can do to fix it? The course would be so flat without these animations!

Very thankful for any help :)

1 Reply
Christie Pollick

Hi, Towa, and Welcome to the community! 

Sorry to hear of the difficulties your are experiencing, but have you had an opportunity to review our System Requirements information sheet? Please double check to see which version of IE you are using, as per the info below:

Viewing Content

Content Format
Flash

Adobe Flash Player 10.3 or later, and one of the following browsers:

  • Windows: Internet Explorer 8 and later, Microsoft Edge (latest version), Google Chrome (latest version), Firefox (latest version)
  • Mac: Safari 7 and later, Google Chrome (latest version)
HTML5
  • Windows: Google Chrome (latest version)
  • Mac: Safari 7 and later, Google Chrome (latest version)
  • Mobile: Safari in Apple iOS 7 and later, Google Chrome (latest version) in Android OS 4.1 and later
Apple iOS Articulate Mobile Player in Apple iOS 7 or later on iPad
Android OS Articulate Mobile Player in Android OS 4.1 or later (optimized for tablets)

 

If issues persist, you are welcome to share your file and we will take a closer look for you. Please use the ADD ATTACHMENT button in the bottom left corner of the reply box in the thread, and you can browse for the file from there. Please also note that if you reply via email, your attachment will not appear here in the thread. Thanks! :)

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