Hi there, I noticed that with the latest release, the behavior of the program when the timeline is expanded, is quite annoying. First, a "ghost image" of the border of the timeline window appears, apparently centered on your screen. However, if you have dual monitors, it is centered across both of your screens. What is the purpose of the border, I have no idea... Second, when using the scrollbar to go through your project, if you leave the scrollbar, the timeline snaps back to the playhead.
Let's say that it's maddening enough that I stopped working to make a small video about it, attached.
Thanks so much for reaching out. Sorry to hear you've run into this. We appreciate you sending along a video of what you're experiencing. I understand your frustration.
I have a few quick questions for you:
Have you experienced this behavior in the timeline with other Storyline project files? Does it differ at all from course to course?
Does this behavior happen if you only use one monitor? Please share if you are noticing any difference.
I tried replicating this behavior on my end and was unable to experience what you described. I'd like to take a closer look at your .story file. Please share your file in this thread or privately in a support case so we can take a closer look. We'll be sure to delete the file after!
...strange, the behavior does not appear today. When I develop courses, many times I have like 3 or 4 programs open at the same time, (2 open Word documents, as well as Camtasia, Snagit and Snagit Editor). I often leave my computer on for days, because the documents or projects are in various stages of edits. Maybe that's why the problem appeared before. I saved everything and restarted my computer yesterday. However, like I said, today it's not happening.
Thanks for sharing that restarting the computer did the trick for you! Also, just a quick note that replying via email includes your signature here, so you are welcome to edit the post and remove that information if you wish.
If you need help with anything else, please let us know here in the E-Learning Heroes Community or privately in a support case. We'll be happy to assist you.
3 Replies
Hi William,
Thanks so much for reaching out. Sorry to hear you've run into this. We appreciate you sending along a video of what you're experiencing. I understand your frustration.
I have a few quick questions for you:
I tried replicating this behavior on my end and was unable to experience what you described. I'd like to take a closer look at your .story file. Please share your file in this thread or privately in a support case so we can take a closer look. We'll be sure to delete the file after!
Looking forward to hearing from you!
Hi there,
...strange, the behavior does not appear today. When I develop courses, many times I have like 3 or 4 programs open at the same time, (2 open Word documents, as well as Camtasia, Snagit and Snagit Editor). I often leave my computer on for days, because the documents or projects are in various stages of edits. Maybe that's why the problem appeared before. I saved everything and restarted my computer yesterday. However, like I said, today it's not happening.
Hello Bill,
Thanks for sharing that restarting the computer did the trick for you! Also, just a quick note that replying via email includes your signature here, so you are welcome to edit the post and remove that information if you wish.
If you need help with anything else, please let us know here in the E-Learning Heroes Community or privately in a support case. We'll be happy to assist you.