Arabic Text in SL Player Getting Messed Up?
Nov 08, 2018
Greetings,
Our company is working on translating a specific module into Arabic.
But whenever we preview/publish the module, the arabic text found in the SLplayer(next-back buttons, menu, resources, header title) get's messed up.
The content is correct, we've made sure to check that our content is right multiple times.
We've also done several tests to find the problem, and here are the results:
- Changed font from `Arial` to `Dubai`
- Changed language from `Arabic` to `English`
- Changed text read-to from `right to left` to `left to right`
- Changed color scheme from `DPW` to `Default`
- Reset player from `DPW` to `Default`
- Delete player settings
- Change Player Style from `Classic` to `Modern`
- Changed Menu Options; Unchecked `Wrap Long Menu Items` `Show tooltip on hover`
- Changed Sidebar Alignment from `On Right` to `On Left`
- Removed seekbar
- Fresh SL file with `sidebar aligned right`, `same arabic`, `classic player`, `arial font`, `read-to right to left`, `no player color scheme`, and `no logo` displays arabic properly.
- Importing Player-data `(containing dpw color scheme, resources, etc)` of current DPWABC-AR Mod to Fresh SL file with working arabic screws the arabic.
- Removing `Resources` and `Demo` button on sidebar.
- Imported DPWABC-EN player data into DPWABC-AR
Only the texts bolded above are the ones that had their arabic right.
The others had the arabic showing wrong and completely meaningless.
I'll be providing the exported xml file containing our SL-player settings.
Any and all help will be appreciated.
Thank you.
4 Replies
Hello, Abraham. Thanks so much for the detailed write-up of everything you have already tried. I'm going to get this to our Support Engineers so we can get you the help you need right away. Keep an eye out for an email from the team!
Hey! Thanks for responding! I have confirmed that the support engineer has made contact and has provided me with a link to upload the XML file in question. I have already uploaded the file as instructed and have linked this discussion to the details portion of that form. Hoping for a favorable resolution. Thanks Alyssa!
Dear All,
Some Arabic text is messed up (some characters are misplaced) in our story line, even thought it was working fine on Google Chrome couple days ago.
Please advise how to solved it.
Best regards,
Anis
Hello Anis! Thanks for reaching out. Can you share the details of what you're currently seeing with our support team here? Please include:
Thank you!
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