Articulate 360 error 80240017

Hi Juan,

What Windows version are you using? We've seen a few different errors such as this and it's been connected back to not having the latest Windows updates installed. If you'd like to connect with our Support team here they'll be able to assist you with getting that updated so that you can dive into the trial. 

Hi Ashley, mi version is Windows 8.1 x64-bits, but i am not sure about  the problem.

Thanks Juan for confirming that - you will want to look at the download for Microsoft/Windows updates here and once you've manually installed those than you should be able to install Articulate 360. If you're still having difficulty, please visit our Support case form to work directly with our Engineers who are available 24/7. 

I run the program and I get the following 

My system is x64

Hi Juan-- thanks for the additional information.  I found this information from the Microsoft support community page:

http://answers.microsoft.com/en-us/windows/forum/windows_10-update/windows-update-error-0x80240017/3d475e8c-4cdc-491a-aba4-eb4b072b0d8e

You might want to give those steps a try and possibly reach out to Microsoft for support with their updates.  If you are having trouble after successfully updating Windows, please connect with our support team for 24/7 help by submitting a case here!

error 80070017 ... while installing the trial version

Hi Swati,

We'll want to get you working with our Support Engineers right away to resolve that error, so I went ahead and started a support case on your behalf. Keep an eye out for an email from our team from Support@articulate.com! 

Hi

Now the error is e8b while installing the apps in articulate 360

Thanks for letting us know, Swati. I see that you're working with Miker in your case (01038780), so I'll be sure to pass along the update. 

Just checking in Swati and I see Miker reached out to you to collect some system logs - so if you didn't get that email just let us know! You'll also want to check your junk or spam folder and be sure it didn't get filtered there! 

i cannot set storyline when error  80070017

Hi Tran,

Have you tried installing as an Admin on your computer? If you're still running into trouble installing Storyline, our Support Team is ready to help and can work with you on more indepth troubleshooting. 

Can't install Articulate 360, been getting 80070017 error.

Hi Rafael!

There are a number of reasons why you may have run into an error installing Articulate 360. Check out the solutions in this article, and then open a support case if you're still getting stuck. We're here to help!

Hi there, Rafael.  Let me grab some additional information from you.

• When you downloaded the installation file, articulate-360.exe, did you get it directly from our site?  Also, where was it saved once it was downloaded?
• Are you able to run that file "as administrator?"
• What version of Windows are you using?

Let me know, and we'll work on some next steps!

I am not getting any error.. who is writing to u... i m not

Hi Swati,

It looks like you're still subscribed to this discussion and that's why you're receiving an email update every time there is a reply. You can change that as shown here: