Articulate 360 Screen capture video problems
We have an eLearning that was created using the screen capture function in 360. Several of our users are unable to play this across the system on our LMS. They either have lines through the video, sound and no audio with the video, or just a spinning wheel and blank screen. Some cases it starts playing fine and disappears halfway through. The problem is affecting about half our staff the module was assigned to. The problems are happening regardless of whether the module is accessed through our online virtual desktop, or outside of that, just using a standard connection. 20% of staff have been able to complete the program thus far without issue. Any ideas about what is going on with the others?