Articulate 360 subscription purchased but cannot install
Re. Articulate 360 subscription purchased but cannot install.
One of our group had Articulate trial on our PC. She is no longer with us. Articulate 360 trial/software has been uninstalled from the PC.
We now have purchased Articulate 360 team and need to install on to the PC that originally had the trial. We can log in using firstname.lastname@example.org but we don't see the area to download programs such as Storyline 360. Has the PC we need to use been blocked because the name of the subscription is different the trial.
Thank you for any help