Articulate 360 will not load
Apr 14, 2021
Hello.
I am in dire need of help. When I am trying to open the A360 desktop app to install the software, it crashes. I look at the information in the file it wants to send to Articulate and this is what it says.
<?xml version="1.0" encoding="utf-16"?>
<ErrorReport xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
xmlns:xsd="http://www.w3.org/2001/XMLSchema">
<UserId />
<HardwareId />
<Message>Object reference not set to an instance of an object.</Message>
<StackTrace> at string rs.a()
at void rs.Open(Uri uri, bool allowOpenInHostBrowser)
at async void Articulate.ThreeSixty.App.ViewModel.Internal.SsoCommand.Execute(object
parameter)
at void System.Runtime.CompilerServices.AsyncMethodBuilderCore.ThrowAsync(Exception
exception, SynchronizationContext targetContext)+(object state) => { }
at object System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback,
object args, int numArgs)
at object System.Windows.Threading.ExceptionWrapper.TryCatchWhen(object source, Delegate
callback, object args, int numArgs, Delegate catchHandler)</StackTrace>
</ErrorReport>
Can anyone help me to understand what is going on?
Thank you.
1 Reply
Hi W,
I appreciate you reaching out and sharing what you are experiencing with your software. I see that you are in contact with our support team as well and Amlan is currently working with you directly.
Just let him know how the latest solution works for you.