Articulate app - courses wont load

Mar 08, 2018

Stephanie EV
By Stephanie EV

Hi everyone,

I currently have an issue where a few learners need to be able to view content offline (due to rural location and limited internet).  I thought a work around may be the Articulate app where they could download courses when they have internet connection and save them to a playlist for remote viewing via the app 

My problem is our moodle based LMS requires learners to login to view content. I understand because of this learners may not be able to use the app because the browser cant pass security credentials to devices unless our LMS supports Tin Can. I currently publish scorm files and upload zip to LMS.

Does anyone have any advice for me on how to solve the above?

Thanks so much :) 

4 Replies
Katie Riggio
6 years ago03/09/18 at 5:31 pm (UTC)

Hi there, Stephanie! 👋

Thanks for sharing your thoughts. As you mention, an internet connection is required to track Tin Can API/SCORM content and report it to an LMS at this time, but I'm going to relay your particular scenario to our team as we look into providing future support for offline content.

In the meantime, we might recommend to publish a separate copy for Web (without any tracking) and share that output with specific learners.

I hope that helps, and I'll defer to the community to see if anyone has found a workaround for implementing offline tracking.

Stephanie EV
6 years ago03/12/18 at 8:42 pm (UTC)

Hi Katie,

Thank you for the info. I'm not so worried about LMS reporting at this stage, its more a case of whether my existing LMS courses will function in the articulate app due to the following factors:

1.  I have tried opening an existing course in the articulate app and it wont work

2. I have read that because our LMS requires users to login the app cant bypass the login credentials and therefor blocks the course from opening in the app

3. Our LMS does not support tin can

I was wondering whether the above would effect the course from opening in the app?

Many thanks,

Steph

Ashley Terwilliger-Pollard
6 years ago03/12/18 at 11:47 pm (UTC)

Hi Steph,

Yes, it sounds like the Articulate Mobile player may not work for your LMS content. If the LMS doesn't support Tin Can API it's unable to pass the credentials to the Mobile player to allow the course to launch.

As Katie mentioned, you could still look at publishing another copy of it for Web as users could download that one for offline use and play it back in the Mobile player.

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