Articulate Mobile Player and SCORM audio issues
Oct 12, 2017
I am having issues with running Storyline 3 SCORM files on my iPhone. I finally was able to get the published file to open on my iPhone through our LMS, however, I am not getting any sound. I have published the SCORM file 3 different ways (HTML5, HTML5/Flash, Flash/HTML5). For the options with Flash, I check marked the "Use Articulate Mobile for iOS and Android. However, when I access the file through our LMS, I am not asked if I want to download or use Articulate Mobile.
What am I doing wrong? I need to be able to have my learners access the SCORM files through our LMS on mobile devices.
Everything works great on the desktop.
Thanks
Clint
14 Replies
I also just looked on the Apple Store and didn't see an Articulate Mobile Player. I'm not seeing anything happen as described in #3 (https://community.articulate.com/series/storyline-3/articles/storyline-3-publishing-a-course-for-lms-distribution).
Hey Clint!
Sorry to hear that you're running into an issue with this.
Our tutorial here for publishing Storyline 3 content for mobile devices is really good.
That being said, you mention a mobile phone and the Apple Store, and the Articulate Mobile Player is an iPad app. You would want to view the HTML5 output on your iPhone via Safari.
So, let's go backwards. About the sound not working, was the phone muted perhaps?
Clint,
I target mobile for a lot of my courses and always have the best results when I choose HTML5/Flash and do not include the AMP as an option. Just sayin...
Hope that helps,
Russ
Thanks for chiming in to share Russell :)
I tried it on 2 different phones with multiple different publishing options and am still getting the same results. Could it be my LMS?
Russ,
Do you use audio in your trainings? I'm not sure what is causing my audio not to wok on my iPhone. I published the training as I mentioned in my original post and it still isn't working. Do you think this may be an issue with my LMS?
Hey Clint - The best test would be to load it up on SCORM Cloud and see if you experience the same issue. If so, please share the .story file so that we can take a look :)
That link didn't take me to anything related to SCORM Cloud. It took me here (https://community.articulate.com/).
Sorry about that Clint - not sure what happened there, but it's been updated and you can find the link here as well.
I use audio a lot, and video with audio.
One thing I did notice, that's odd about playing on safari through iphone, sometimes I can hear the audio regardless of whether my phone has the ringer/sound off (which is almost always) and sometimes I can only hear it if I toggle the ringer/sound once it starts playing.
Thanks Leslie,
I uploaded my course and tried playing it on my phone. I am having the same issue. Where can I upload it to have you guys take a look and see if you can determine what the issue is?
Hi Clint!
If you cannot share here in the forums, you are welcome to share here privately.
Leslie, I just opened a case. Thanks for your help.
Great! Thanks Clint.
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