Help!! No screen content appears in Safari Mobile

May 17, 2017

I have published a course for Web and have included HTML5 output (but did not select to "Use Articulate Mobile Player").  I have uploaded the published files to our web server but I am having issues viewing the content on an iPhone.  I've included an image of the screen below.  Any suggestions or ideas to help troubleshoot are much appreciated!

*Note - audio does play and I am able to press previous/next and use the menu, but nothing ever appears on screen.

5 Replies
Samantha  Gauger

Hi! Thank you for your response.  I am using Storyline 2 (Update 5: 1505.515).  I am running iOS v10.0.2 (although - the module functioned this way on other devices as well - another iOS device and I believe an android tablet).  The content on the first slide is just an image on screen with text (no audio on this slide - but there is audio on all subsequent slides).

Here is a link to preview the module - this is the link we used that gave issue.  I have also tried uploading to my local (developer's) FTP and had the same issue:

I've uploaded the source file for your review as well - THANK YOU!!

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