Keyboard shrinks the text entry box on mobile device

Jul 20, 2020

Hi all,

I've an issue I can't seem to solve, so I hope you guys can help me.

I've developed an mobile simulation in storyline. When I test this on a mobile device (android and iOS) the data-entry is doing strange things. When I click on it, to fill it in. The screen resizes and you can barely read the text in the field. This happens in the published version in Review and in the web.

I noticed it's because the keyboard appears, the screen resizes. Is there a way to make the screen fixed and the keyboard just overlaps the screen without zooming it out?





16 Replies
Ren Gomez

Hi Media,

Thanks for reaching out and sharing your links. I tested them on a mobile phone and came across the same issue in landscape mode.

I'm sorry that you ran into a bug we have where the keyboard shrinks the text entry box in a mobile device! We have reported it to our team, and continue to keep an eye on it to evaluate how many customers are impacted.

I'm sorry that I can't say when this issue will be fixed, but you're in the right place to stay updated on this bug's progress. 

Will Prestes

No, you are not. I´m having the same problem and also seen other posts reporting the same issue. This is really bad as it makes impossible for the user to input any text because he or she cannot see it. In other words, makes input text in android mobile phones not viable. Any ideias of when this bug will be fixed?

Katie Riggio

Hi there, Paul!

Thanks for checking in, and I'm sorry this bug is impacting your work.

Right now, this one is in the early stages of our How We Tackle Bugs process. To help you plan, it's unlikely to be fixed in the next few updates. We'll let you know if that changes, though!

Let me know if there's anything else I can do. I'm happy to help!