Articulate Storyline 360 Crash with fonts

Jul 06, 2021


I have a problem with the fonts in Articulate that makes the software crash.
Articulate version : v3.53.25436.0

My colleague has created a project with new custom fonts:
- Comfortaa-Medium
- Comfortaa-SemiBold

On my PC, when I opened the project, I got a popup for the missing font.
When I installed the font, the popup disappeared but when I open a slide with the text, Articulate crashes.
I tried this font on a new project and the crash appears directly when I select these fonts on a text.

There are no problems on my colleague's computer
My colleague has articulate in French and mine is in English.

In attachment, you can find the error report

Do you have a solution for my problem?


2 Replies
Ren Gomez

Hi Antoine,

Thanks for reaching out, and I'm sorry to hear that the Comfortaa font is causing Storyline 360 to crash! It looks like we have a bug reported with this issue, and our team is looking into it.

I'm sorry this is slowing down your projects, but we'll be sure to jump into this discussion when we have any news to share on a fix!

Lauren Connelly

Hello Antoine!

Great news! We released a new update for Storyline 360 today! In Update 54 (Build 3.54.25674.0), we fixed the bug where certain fonts, such as Noto Sans SC and Quicksand, could cause Storyline 360 to crash or generate an error when previewing or publishing.

Now all you need to do is update Storyline 360 in your Articulate 360 desktop app!

If you run into any issues, don't hesitate to reach out to us in this discussion or a support case.