Articulate Storyline 360 error report

Hello Academia!

Thanks for reaching out here! You'll want to first double check that you're working from your local hard drive. Is this happening in all Storyline 360 files, or just one in particular? If it's just the one, try importing the content into a new Storyline project to see if that fixes the issue. If it's all Storyline files, a simple repair usually fixes the issue.

If you're still seeing this error report after the repair, you'll want to reach out to our Support Engineers here, and they'll work with you to investigate this issue further. 

Hello Alyssa Gomez

Its happening in all files and I work on internal network server. With Storyline 2 works well.

Thanks for that update. At this point, I would open a case with our Support Engineers. They will work with you one-on-one to get more information on your specific set-up and nail down the cause of the issue.

This is happening to me too and am wondering what the resolution was/is. Thanks!

Hi Kristin!

Sorry to hear that you're experiencing an issue as well.

I would first advise to conduct a repair of your software as this typically corrects issues like this.

If you need additional assistance or need us to look at the logs, I would advise reaching out to our team here.

Did you ever get a resolution to this issue? I am having the same issue with Storyline 360/

Hi Chris and welcome to E-Learning Heroes :)

Good call on contacting our support team as well. I can see that Gerald is currently working with you directly.