Articulate Storyline Error Report

Hi Rajesh!

I’d be happy to help you troubleshoot this! I just had some follow-up questions:

• Are you working/saving locally? We always recommend creating, editing, and publishing your work to your local drive and folders. If your network folders do not have enough space you may get this error. 
• You mentioned this is happening with other files you’ve authored as well? If it's all Storyline files, a simple repair usually fixes the issue.
• Are you using the latest version of Storyline 360? Currently, we're on build 3.73.30119.0.

If you’d like to get in touch with our support engineers to investigate what's happening, you can connect with them here. They will work with you one-on-one to get more information on your specific set-up and nail down the cause of the issue!

I'm getting the same thing on one module I'm trying to publish in Storyline 360.  Not long ago, I didn't have this issue.  I did however, update Storyline a couple of hours ago, when a new update was pushed out when I logged in.  Haven't had this error message in a long time.

Just in case, I've cleared cookies and cache from the browser and I am trying to publish this to a personal drive and I've tried on the secured, shared drive that we store all of our online content.  

Hi Steven,

Thanks for the response.

1. Yeah am working on the local drive. Here I cant able to create the New file, once I click the New Project option in landing page, it throughs the error. 

2. I tried to repair & also uninstall and reinstall the Articulate 360. It remains same :(

3. I have used Version 3.73.30180.0 their got the issue first then downgrade to 3.73.30119.0 but still issue remains same. Attached screenshot for reference. 

Thanks

Rajesh

if the error message appears - please click on the blue text button "information", then a second window will open with more informations

just copy the text from the second window and post it here

Hi Jurgen,

Please find the "information" script in attachment.

you seems to have a damaged installation of storyline

<Message>Method 'set_Role' in type 'SlideWrapper' from assembly 'Articulate.Storyline.Triggers, Version=1.0.0.0, Culture=neutral, PublicKeyToken=d5318c866ad944b5' does not have an implementation.</Message>

there is something missing (Articulate.Storyline.Triggers.dll ???)

if a uninstall/reinstall don't solve your problem you should open a support case

Hello Rajesh!

I see that you have submitted a case and are working with my teammate, Mark! You're in great hands. We'll continue the conversation in your support case.

Hello Jerusha!

Thanks for sharing a screenshot with us! Are you finding this happens with every project or just a specific one?

If it's a specific one, do you mind sharing the .story file with us in this discussion or privately in a support case? If it is every project, then you might consider these steps, Storyline 360: How to Fix Unexpected or Erratic Behavior, to get Storyline 360 back up and running.

Please keep us updated!