Articulate Storyline file - said using another process and now says corrupt

Jul 06, 2016

Help. Any suggestions? I had my file open on my pc and when it froze, I restarted my pc. File message said it couldn't be opened as it was already opened in another process. Then later the message was that the file was corrupt. Task manager showed nothing open but there was a whirring noise (as if background pc work going on). I tried to save it in another location and renamed it but this didn't work.

3 Replies
Leslie McKerchie

Hi Susan!

There may still be a working version of your project in your temp files. Here's how to check:
1) Open this folder in Windows Explorer: %appdata%\Articulate\Storyline
2) Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the latest version to your desktop.
3) Change the file extension of the copy on your desktop from *.tmp to *.story.
4) Double-click the file to open it in Storyline.
File corruption is unpredictable, and there's no straightforward way to determine what causes it. Common causes are environmental (disk errors, power outages, improper shutdowns), viruses, failed Windows updates, and even file size (i.e., very large files have a higher risk of corrupting). Consider using the preventative measures described in this article to protect your project files.

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