Hi there - I'm currently working with a large training development team and we share storyline files regularly. However, there is sometimes a multiple hour delay from when someone shares slides to a teams folder, and when others on the teams account can see and open the file. Can you help figure out a solution?
I'd love to help look into what's happening with the teams slides! A few initial ideas:
Some secure networks might block Articulate 360 services and prevent features from working seamlessly. Opening the firewall and ports listed in this article should help: Articulate 360 Network Endpoints
If everything checks out, our Support team is ready to troubleshoot in real-time while you share slides. Because you're on a Teams plan, you have access to priority support and live chat:
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Good morning, Stephanie!
I'd love to help look into what's happening with the teams slides! A few initial ideas:
If everything checks out, our Support team is ready to troubleshoot in real-time while you share slides. Because you're on a Teams plan, you have access to priority support and live chat:
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