Articulate Won't Open

Hi Cynthia and welcome to E-Learning Heroes!

I'm not sure if this is a new issue or if you have not been able to work in Storyline, but if a re-start does not address your issue, then I would advise a repair of your software

I tried that as well as re-installing the software. I get the same error when trying to re-install. I have used the software in the past, so perhaps it is an issue with the computer it is installed on.

Hi Cynthia,

Can you follow the additional repair steps detailed here which will help with removing any previous Storyline elements that could be interfering. 

Please let us know how it goes after performing those steps. 

I'm getting the same message. It was working fine on Friday in the office. Today, I'm working from home (on VPN) to make a deadline, and the program won't even open. Not good.

Hi Rachel,

Is Storyline installed on both computers (your work and home computer)? Storyline isn't supported in a server environment, so you'd need to have it as a local install. 

I'm having the same problem.  I have uninstalled, repaired and re-installed a few times but I've discovered that the problem seems to lie somewhere with my account settings?  If I open Articulate Storyline either using an administrator or guest account it will open perfectly fine whilst my login gets the attached picture pop-up?

Hi Will,

Storyline needs to be installed with administrator privileges but should be activated by the end users. Have you talked with your IT team about anything in your end user set up that could be prohibiting you from opening it? 

Hi Ashley,

   Yes, I installed the program using the main administrator account (my account also has administrator privileges) and I haven't managed to get as far as activating it yet as I've never got it working for my account :D

   I am in the process of finding out if my account has some hidden restrictions and I'll make sure to pop up the answer if there is one for other people having this issue.

Thanks Will for the update - and please let us know if you're able to identify something within the user profile on your system that is preventing you from installing. You may want to look into any anti-virus software or similar that could be causing difficulty. 

Just to update this.  After many long hours we've pinned it down to the following:

   My account is a roaming one throughout the college and not locally sourced from my PC whilst the college-wide admin and guest accounts will save to the PC and become temporary local (I have no idea why/how this is better?) so it's trying to run Articulate through the network which it won't do.  

   So now I have to run as the admin account and save the files through the network and onto my PC's shared LocalTemp folder (I have no idea why/how this is better either?).

Here's hoping that when we get Storyline 2 it'll start working proper like :D

Thanks Will for this update and I'm glad you were able to figure it out. Storyline should be installed locally as described here and we also recommend working on local project files to prevent odd behavior. 

Well it is installed locally and the files are all local too, its only my user account that's roaming if you see what I mean?

Hi Will,

I can't speak to the specifics of this set up, but it seems that being a roaming account is contributing to the odd/erratic behavior so you'll want to look at using solely the admin log in or a specific user account only on that PC. 

I have an even stranger problem.  I've repaired, reinstalled, completely uninstalled and installed anew, used the clean tool, everything.  When I launch Storyline it gets to the opening window and just freezes.  I have to use the task manager to close it.  It uses memory (about 60MB) but no CPU.  I can also continue to launch additional sessions while the frozen screen is still open.  I'm on a standalone computer so no network issues.

I do see a flash of something in the background right after the window opens, like it's trying to open itself and then fails.  I've tried compatibility for Windows 8.1, 8, and 7 with no luck.  I have double-checked my .Net to ensure 3.5 is installed and running.

Hi, Jeff - Welcome to the community! I am sorry to hear of the issues you are experiencing, and this sounds like something that our Support Engineers could investigate for you more closely. Please use this form to submit a ticket, and someone will be in touch with you via email shortly.