Audio clips in slides reset to beginning when slide paused

Jun 30, 2023

Christian Murphy
By Christian Murphy

We've encountered a strange glitch recently.  We believe it is tied to a recent Storyline update and only occurs on our LMS (not on the review site) when we publish a training in Web format.  

We have a lot of audio files that serve as voiceover throughout our training.  If a user pauses the training in the Storyline player for any period of time and then restarts the training, the video starts up where it slide was paused BUT the audio RESETS to the beginning of whatever audio file it had been playing when it is paused.  This causes the audio and video to be off.  In some cases audio clips begin to overlap other audio clips that happen later on the slide.

We have two licenses.  My colleague has consistently kept her Storyline 360 app updated to the latest version.  On my license, I am currently only on the December 22, 2022 version 3.71.29339.0.  Ironically when I publish my files to Web format I do not run into the same audio errors that my colleague has encountered.

Is this an issue that has been reported before?

3 Replies
Christian Murphy
10 months ago06/30/23 at 1:36 pm (UTC)

Thanks, Sandeep. I'll have my colleague look at that.

I still think this may be a version/build issue since my Storyline version hasn't been updated since December and she has the most recent June update.  Strangely, something happens to the file seemingly only when my colleague works on it.  We work on two different devices.  We can have the same file and it publishes without the audio glitch for me but with the audio glitch for my colleague.  Also, interestingly the glitch doesn't occur for either of our files when either of us publishes to the Storyline review site.  Just when she publishes to Web or SCORM.

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