We have been testing content in the responsive player, and have noticed that when you zoom in on a slide it kicks the audio out of sync with the slide. It tends to do this more on slides with more content on.
Is there any way to offset this? Or is this a side effect of zooming in on slides and having the content re-render itself so to speak.
I haven't seen this behavior before, so I'd like to test it out. What mobile devices are you seeing this on? And when you say you're zooming in on a slide, do you mean that you're doing a "reverse pinch" from the HTML5 Gestures, or have you added a zoom region to the slide?
It is the reverse punch HTML5 gesture, we have tested on both iPad and Samsung Galaxy S6.
The iPad is more severe (it is an old iPad btw), the Galaxy is also experiencing it, though not quite as bad. It occurs more out of sync as you zoom more and more on a slide.
Thanks for clearing that up, Jake. I've shared your issue with our Support Engineers (01015788), and they'll be able to test this on various devices. Keep an eye on your inbox for an email from Support@Articulate.com - you should hear from someone on the team shortly!
Hey Jake, it looks like my colleague Cleo sent you a message around 7:30pm EST last night. You might want to check your Junk and Spam folders. Let me know if you're still not seeing it, and we'll try and figure out why our messages aren't getting to you.
Nothing has come in, and there's nothing in my Junk/Spam folders.
As mentioned, previously I have been unable to receive direct emails from Articulate addresses. (sales has had to contact me on gmail accounts previously as the same problem arose.)
So yeh, that's a bit weird.
Is there any progress on the issue above? I don't see that there is anything we can do to fix it, it's probably just going to be a problem of the re-rendering during zoom, but if there's a possibility it can be fixed I would like to check!
Sorry to hear you're still not receiving our emails. I've alerted Cleo to see what more we can do to ensure our emails reach you.
Cleo tested the behavior on a new project file on iPad using Safari, and he was not able to replicate the issue. Your welcome to share your file with us here so we can compare yours against the new file.
Sure, that will work. You can send it via the link above. Also be sure to share your case number with me so I can follow along and relay information back to you (in case you don't receive the emails).
Thanks for sharing your new case number with me. Angelo has taken your case, so I'll check back in periodically to see if he has shared any new information.
Do you happen to have an alternate email address you'd like us to send emails to? By the way, Cleo re-sent his email from your original case. Crossing my fingers it reaches you this time.
Just popped in to check on your case, and the file you sent via Articulate Review is being tested now. I'll come back with an update once we have more information. :)
We are going to try the troubleshooting suggestion to see if it fixes it or not. Fortunately they were able to recreate the issue so I'm not just going crazy!
17 Replies
Hey there Jake,
I haven't seen this behavior before, so I'd like to test it out. What mobile devices are you seeing this on? And when you say you're zooming in on a slide, do you mean that you're doing a "reverse pinch" from the HTML5 Gestures, or have you added a zoom region to the slide?
Hi Alyssa,
Yes, sorry I should have been more specific.
It is the reverse punch HTML5 gesture, we have tested on both iPad and Samsung Galaxy S6.
The iPad is more severe (it is an old iPad btw), the Galaxy is also experiencing it, though not quite as bad. It occurs more out of sync as you zoom more and more on a slide.
Thanks
Jake
Thanks for clearing that up, Jake. I've shared your issue with our Support Engineers (01015788), and they'll be able to test this on various devices. Keep an eye on your inbox for an email from Support@Articulate.com - you should hear from someone on the team shortly!
Thanks Alyssa, I haven't received a message yet, although I do know we had issues recently with some @Articulate emails not making it to our inboxes.
Hey Jake, it looks like my colleague Cleo sent you a message around 7:30pm EST last night. You might want to check your Junk and Spam folders. Let me know if you're still not seeing it, and we'll try and figure out why our messages aren't getting to you.
Hi Alyssa,
Nothing has come in, and there's nothing in my Junk/Spam folders.
As mentioned, previously I have been unable to receive direct emails from Articulate addresses. (sales has had to contact me on gmail accounts previously as the same problem arose.)
So yeh, that's a bit weird.
Is there any progress on the issue above? I don't see that there is anything we can do to fix it, it's probably just going to be a problem of the re-rendering during zoom, but if there's a possibility it can be fixed I would like to check!
Thanks
Jake
Hey Jake,
Sorry to hear you're still not receiving our emails. I've alerted Cleo to see what more we can do to ensure our emails reach you.
Cleo tested the behavior on a new project file on iPad using Safari, and he was not able to replicate the issue. Your welcome to share your file with us here so we can compare yours against the new file.
Hi Alyssa,
We aren't comfortable uploading the file, however I could provide a link to the Articulate Review page (which will be password protected)
Do I send these details via the link above or would I send them another way?
Thanks
Jake
Sure, that will work. You can send it via the link above. Also be sure to share your case number with me so I can follow along and relay information back to you (in case you don't receive the emails).
Thanks Alyssa, that is sent now.
Case number is: 01019052
Thanks
Jake
Thanks for sharing your new case number with me. Angelo has taken your case, so I'll check back in periodically to see if he has shared any new information.
Do you happen to have an alternate email address you'd like us to send emails to? By the way, Cleo re-sent his email from your original case. Crossing my fingers it reaches you this time.
Just popped in to check on your case, and the file you sent via Articulate Review is being tested now. I'll come back with an update once we have more information. :)
Thanks Alyssa!
No emails have come through, I don't know what's up with it.
If they could use my home address (mr_salieri@hotmail.com) that shouldn't block it.
Thanks
Jake
Great, thanks. I'll pass that email address along, so you can expect to hear from us shortly.
Hey Jake,
It looks like Cleo sent a response to your alternate email address yesterday - let me know if you don't see it!
Hi Alyssa,
I missed the email, but have just seen it!
We are going to try the troubleshooting suggestion to see if it fixes it or not. Fortunately they were able to recreate the issue so I'm not just going crazy!
Thanks
Jake
It's always comforting when someone else is able to reproduce the issue, isn't it? :)
Thanks for sticking with us on this - hopefully we'll be able to pinpoint the reason for this behavior soon!
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