1 Reply
Ashley Terwilliger

Hi Anne and welcome to Heroes!

First, I would make sure that the images you're trying to import, as well as your project files, are all local.

  • Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior. 
  • You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).
  • Avoid using special characters, accents or symbols in your file names (this includes spaces and underscores).

If you'd like to share a copy of your .story file here for us to take a look at, we'd be happy to check it out.