Audio Issue on Screen Record

Hi Chris,

If you're unable to record audio in Storyline, you may want to review the troubleshooting steps here. 

Hi Ashley

Thanks for your tip.

I have checked this and they are all as they should be but still does not work.

As I said previusly, it does record audio but I have to unplug then replug the microphone after the recording begins in order for the audio to register.

Many thanks

Chris

Hi Chris,

Does this only happen when conducting screen recordings? What about when you try to just record audio (from insert sound -> record microphone)? Is the audio included when you record without the microphone - just using the built in mic of your computer/laptop? If it's only happening with the screen recording, my next suggestion would be to conduct the repair of Storyline detailed here.   

Hi Ashley

I have just tested a record audio and that is working as expected.

I am working from a computer, which does not have a built in microphone as far as I am aware.

I will try your link now.

Many thanks

Chris

Hi Chris,

If the regular audio recording works - definitely go through with the repair. 

Please let us know how it behaves after the repair.