We're having a sporadic issue with select Storyline 360 courses while testing in the SuccessFactors (LMS) mobile app. The course audio will play through headphones, but will not play through the phone's speakers. When no headphones are connected, the audio doesn't play at all. This only happens with certain courses, but we haven't had any luck figuring out what's different for courses where the audio plays as expected.
Tested by multiple users in iOS on an iPhone XR.
Has anyone experienced this issue? Any theories as to what might be causing it?