Audio On IPad in Articulate Mobile Player - Mute Video Volume

I am playing a Storyline project on an iPad using the Articulate Mobile Player. On some slides I have audio as part of a video, This audio on the video is muted. I have overlaid fresh audio on the slide. When I play it on my desktop I only hear the slide audio as I would expect. When I play it on an iPad I hear both the movie audio and the slide audio. Does anyone knowhow to fix this without having to re-record ALL the videos!!

Is this a defect of the AMP as it's a massive showstopper?

I am using the latest version of Storyline, the AMP and ios9

5 Replies
Lauren Connelly

Hi Tatiana!

I'm happy to investigate! I'll just need a few more details before I can get started.

Which version of Storyline are you using, and how are you publishing the file? 

Also, do you have a file you could share with us so I can run a test on my end? You can either attach it to this discussion or send it privately using this link! Either way, I'll report back with my findings.

Lauren Connelly

Hello Tatiana!

I really appreciate you taking the time to record your screen and share that with us! 

What you're seeing with the volume slider is expected behavior since mobile devices have their own volume controls. You'll see this same behavior when opening up multiple applications on a mobile device. The volume is consistent.