Audio Problem

Hey there, me again.

So I have one course that's completely narrated. Everything with the narration has been going perfectly until this morning. The last slide in the first scene will not play the audio through when I preview the slide or the full scene. It starts out fine, then cuts out, repeats the first line, then continues while cutting out and repeating some parts. When I play the narration in the audio editor, it plays through perfectly. It's just in the preview that I'm having problems with it so far.

Has anyone else had a similar problem or found a solution?

1 Reply
Christine Hendrickson

Hi Kelly,

First, please make sure that you're working with a local project file when you modify or publish your project. If you're working on a network drive, or any other external storage, that might be causing the trouble. 

  • Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior. 
  • You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).
  • Avoid using special characters, accents or symbols in your file names (this includes spaces and underscores).

Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article.

Please also make sure you're running the most recent version of Storyline. Articulate Storyline Update 5 is now available. It includes bug fixes, performance improvements, and HTML5 output enhancements. Click here for details.

if you still have trouble with the audio playing, are you able to share the .STORY file for the project? If so, I'd be happy to take a look.

Thanks!