Automatic Import of Closed Captions for Media - Not working as expected
We are producing _a lot_ of modules at the moment and each has closed captions with sound.
The documentation says that if we named our closed caption (.srt) files with the same name as the file and stored them in the media directory, Storyline 360 would automatically import them. (Source: https://community.articulate.com/articles/articulate-storyline-360-user-guide-how-to-add-closed-captions#import)
Import Captions Simultaneously with Media
If your caption files have the same names as your media files and are stored in the same folder with the media, they’ll automatically import into Storyline 360 when you import your media.
For example, if I have a video called MyVideo.mp4 and the corresponding caption file is named MyVideo.srt and is located in the same folder, I only need to import the video into my Storyline project, and the captions will automatically import and sync with the video.
This doesn't appear to work for us.
The media files are .aac (standard for this) and the subtitles files are .srt.
I know we can add them manually per slide but at over 800 slides to do - we would love this automatic option to work.
What have we missed here?