Forum Discussion
Closed captions not working
Is anyone else experiencing closed captions not working in SL 360?
I have my captions option checked in player, added CC for my audio but they just don't appear on the slide. I've added plenty of CC before so it's annoying it's not working anymore.
Here's a test file if anyone would like to take a look.
Hi, everyone!
I have some great news to share. We just released another update for Storyline 360. In Update 73, we’ve included important fixes and new features!
One new feature we’ve included:
Boost video accessibility by including closed captions when publishing projects as MP4 video files.
To take advantage of this update, launch the Articulate 360 desktop app on your computer, and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.
Please let me know if you need additional help!
Hi Joanna,
Sorry that you've run into an issue with your closed captions.
We are aware of an issue that is affecting viewing the Closed Captions in Preview, but they should be working when you publish your file.
I know that's inconvenient for testing and we are working on the issue.
I'll add this thread so that we can update you here as soon as we can.
Thanks Leslie.
Unfortunately there are no cc in the publish output neither. We need to send an updated module to our client so I hope this issue will be fixed as soon as possible. Looking forward to any updates.
Hey Matt,
If you have an audio clip added to your slide, you should be able to select that and then click Options > Add Captions in the ribbon.
Check out the documentation here.
OK, I see. I think I was hoping that it would take my audio and automatically populate the captions. Kind of like a reverse operation of how you can type the text and have the automated voices read it. Thanks for getting back so quickly, it's not what I wanted (having to type captions for 3 dozen slides), but at least now I know how to do it. Thanks again Leslie!
quicker way to do it is copy and paste your audio script into the text to speech tool - click for closed captions to be created. - this will create your captions along a timeline - then go into the closed captions option on that audio your created - export the captions and then import them into your proper audio - it wont match exactly but will be a case of adjusting rather than typing all of them in.
Up up.
Anyone?
I'm seeing the same issue. I added a trigger that sets the Player.DisplayCaptions variable to true when the timeline starts, but that doesn't have any effect either.
Hi Joanna,
I'm seeing the Closed Captions in your published file:
Take a look at my published output here. Is this working for you?
Were you viewing locally as Jerrett mentioned above?
Hi Leslie
here's what I see when I click your link (is it IE issue then?).
Thanks for your persistence Joanna :)
I was testing in Chrome and verified in Edge, but you're right - the HTML5 version is not displaying the Closed Captions in IE11.
The good news is, our team is already working on this and we should have an update to provide soon.
I'll add this thread, so that we can let you know right here :)
Hey everybody. I'm excited to let you know that we just released update 13 for Storyline 360! It includes new features and fixes - check them all out here.
One of the fixes addresses an issue where closed captions were not always showing in Preview or in some browsers with HTML5 output.
Here’s how you can update Storyline 360 to take advantage of everything the latest release has to offer. Let me know how you make out!
Hey folks!
I'm excited to let you know that we just released update 13 for Storyline 360! It includes new features and fixes - check them all out here.
One of the fixes addresses an issue where closed captions weren't appearing correctly in HTML5.Here’s how you can update Storyline 360 to take advantage of everything the latest release has to offer. Let me know how you make out!
Thanks for the update.
I've just checked and CC work fine in Preview and on IE :)
Hello. I'm having s imilar issue with captions not showing when publishing as a Video on my Microsoft video player. They show fine in Preview and in Articulate Review.
The player settings seem to be correct but no CC option shows in the Mp4. The only clue I can see is there is a menu item where it asks the use to "choose a subtitle file". Any help is appreciated.
