Is anyone else having issues with the base layer being hidden when "showing" other layers? This just started when I updated to the newest version of 360. The hide base layer box is not selected and my course was working just fine until I updated. Any help would be appreciated. thanks!
I have the same problem. The base layer icon is totally lost. I do not have it. Do not know where to find it. Very disappointing. Have spent hours to solve the issue--to no avail.
Thanks for reaching out and sharing what you are running into with your courses.
With your permission, I'd like to take a look at your project file to investigate what's happening. You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.
I read an 1 year old article on this - I had to change each individual layer by going to background styles > format background > and choose "No fill" - I use many layers and this is a HUGE pain! When I tried "Apply Layout" only I could only choose from my feedback layouts?
Sorry to hear you're running into your base layer disappearing as well! It looks like you've tried a few troubleshooting tips, but it's becoming a bit of a hassle. We're here to help! Connect with our support engineers, and they'll work with you one-on-one to provide tailored support!
Also, if you're on the base layer, selecting Apply Layout will give you options from the Slide Master. If you're on a slide layer, it will return options from the Feedback Master. Hope this clears things up!
8 Replies
I have the same problem. The base layer icon is totally lost. I do not have it. Do not know where to find it. Very disappointing. Have spent hours to solve the issue--to no avail.
Hello Carlos and Beeta,
Thanks for reaching out and sharing what you are running into with your courses.
With your permission, I'd like to take a look at your project file to investigate what's happening. You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.
I just uploaded my .story file as requested. Thanks for you attention.
I got help from articulate support. I had to go View and redock all
windows--that simple. I spent two days to figure it out.
Many thanks for quick reply.
Beeta
Sweet! Thanks for popping back in with an update, Beeta.
I'm glad that Jose was able to help you as well :)
I am having the same issue the "Redock" all windows did not work for me
I read an 1 year old article on this - I had to change each individual layer by going to background styles > format background > and choose "No fill" - I use many layers and this is a HUGE pain! When I tried "Apply Layout" only I could only choose from my feedback layouts?
Hi John,
Sorry to hear you're running into your base layer disappearing as well! It looks like you've tried a few troubleshooting tips, but it's becoming a bit of a hassle. We're here to help! Connect with our support engineers, and they'll work with you one-on-one to provide tailored support!
Also, if you're on the base layer, selecting Apply Layout will give you options from the Slide Master. If you're on a slide layer, it will return options from the Feedback Master. Hope this clears things up!
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