8 Replies
Leslie McKerchie

Hello Carlos and Beeta,

Thanks for reaching out and sharing what you are running into with your courses.

With your permission, I'd like to take a look at your project file to investigate what's happening. You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.

Ren Gomez

Hi John,

Sorry to hear you're running into your base layer disappearing as well! It looks like you've tried a few troubleshooting tips, but it's becoming a bit of a hassle. We're here to help! Connect with our support engineers, and they'll work with you one-on-one to provide tailored support!

Also, if you're on the base layer, selecting Apply Layout will give you options from the Slide Master. If you're on a slide layer, it will return options from the Feedback Master. Hope this clears things up!