Big problem with hyperlinks

Hi there Sara,

That's really odd! I'm trying to recreate this in a new Storyline 360 file, but I still need your help. Are all of the links on the same slide, or separate slides? Would it be possible for you to record a Peek of this behavior? 

After many hours of trial and error yesterday, I discovered that multiple links within the same text box are a problem. Once I divided up the text into multiple text boxes, making sure there was only one link in each, the links and link editing worked as expected.

A related problem (which I had also posted about in a separate thread here https://community.articulate.com/discussions/articulate-storyline/hyperlink-hover-highlight-color) is that multiple links within the same text box caused the hyperlink 'hover' to become a solid opaque box.

To fix that issue, in addition to putting the links in separate text boxes I also had to make sure it was also in its own paragraph...that is, if there was a paragraph of just text, then a second sentence which contained a link, the hover on that link would be opaque (obscuring the link completely). If I moved that second sentence to its own text box, the hover effect would be as designed, a paler color of the link itself. 

Thanks to you both--all of that was really helpful!

The first issue you mentioned is one we have on our radar for Storyline 360. We've seen that when adding a new hyperlink to a list within one text box, the new hyperlink inherits the hyperlink from line above. We're working through this issue, and hopefully using separate text boxes will work for you in the meantime. 

For the second issue you mentioned, I created a sample file in Storyline 360.  Take a look at that link, and let me know how that is different than your file. I'd be interested in finding out the color you used for hyperlinks. To find out, click the Design tab >> Colors >> Create New Theme Colors >> Hyperlink color dropdown >> More colors. 

Here's the color I used in my file: #0000FF

Hi Alyssa,

Here's a file that contains slides that show both issues. See slide 2 for an example of the opaque hover box, and slide 3 where it's fixed, by separating out all of the links. I tried a couple of different colors for the link and this happened regardless.

Thanks, Sara. I'd like our Support Engineers to have a look at this--it's a real puzzle since I can't recreate it in a new file. Be on the lookout for an email from Support@Articulate.com.

Hi Alyssa,

I, too, am eager to know of a fix for what seems to be glitchy behavior in Storyline 360 when I have multiple hyperlinks in a text box.

It seems that I can fix one hyperlink and when I republish, another one breaks.  Are there others who have experienced this as well?

Thanks for any insights into this situation.

Sorry that's happening, Jan! Are you using Storyline 360 as well?

This problem happens when you add a new line to a list of hyperlinks. The new line inherits the hyperlink from line above. Is that what you're seeing, too? 

To work around this bug, folks have had success with using separate text boxes for each hyperlink. Some have also used hotspots for hyperlinks instead of using the Insert Hyperlink button.

Hi

I have found that putting all the hyperlinks in a rectangle shape - and removing fill and line - works successfully. But they have to be in a shape not a text box.

Smart idea, Leeanne! I'll make a note of that workaround. Thanks for sharing it here!

I'm hoping that this is being fixed since I am also dealing with this problem. I would like to avoid multiple text boxes since I am making a menu with the links that is hidden of slide when not in use. Adding Hotspots would require me to add additional state triggers so that the Hotspots do not trigger when the menu is not visible on the page.

Hi John,

This issue is still open with our team, but we'll let you know here once we have any updates on this. 

I just want to add this is an issue for SL3 also. I can't believe you can't have multiple links within a single text box. Thanks.

Hi Intist,

I'm sorry you've run into this as well in Storyline 3, but we also have it reported for that version.

I or a member of my team will let you know as soon as we have more info on this. Thanks for sticking with it! 

This issue appears to have been fixed. When I added new hyperlinks to a text box that already contained hyperlinks all hyperlinks linked to the original website. However, when I deleted all hyperlinks from the text box and recreated them in one fell swoop, they all worked properly.

Glad that you were able to work around the issue Nadia. Thanks for popping in to share your solution with the community.

My hyperlink opens with the %7D on the web link. Can you please help. Storyline 360.

%7d is the code for } do you have that in your hyperlink?

I did have the }....resolved! BIG THANK YOU!

Good catch, Phil! Thanks for the help and glad you're back up and running Doyal.