47 Replies
Lauren Connelly

Hi Daniel!

Sorry this affecting your project too! I'm happy to dig in. Do you see this error with a specific font? We don't have any similar bug reports where the Modern Text feature is causing signs of file corruption. 

I'd love for our team to work with you 1:1 so we can understand what is happening. Here's a private upload link for you to share your story file. Our Support Engineers will take a look at your file and determine where the snag is. 

I appreciate you taking the time to share this with us!

Leslie McKerchie

Hi Tzipora,

Thanks for contacting us and sharing an update on what you are experiencing.

I see that you participated in a web conference with my colleague Victor and the issue was specific to an issue with your Flash Player.

When you turn off Modern Text as the workaround, is everything working as expected?

Let me know if we need to connect you back with a support engineer for a lingering issue. 

Andrea Koehntop

Hi Nikkee, and welcome to the E-Learning Heroes community!

Modern Text is the default in Storyline 360. We made this change in Storyline 360 (Build 3.52.25156.0), so if you're using the latest version, then your project will automatically use Modern Text.

If you have any additional questions, please let me know. 

Bruce French

Any idea what resource running out causes this?

Work just switched my PC and im getting this more and more. No one thing causes it, seems to just happen randomly with the probability going up as a function of time since the last instance. I've started keeping the perfomance tab of task manager open and nothing seems out of the ordinary. Barely any cpu usage, memory constantly about half, disk same as cpu. Nothing peaks and nothing fills up just work, work, work, stop. It's an i7 11700, 32 ram, ssd, discreet gfx. Fairly beefy for what it's doing. The generic error messages don't really help. I've just had to get into the habit of saving after basically everything. 

Jürgen Schoenemeyer

the errors are normaly documented in the log files*

open in windows file explorer

-> Storyline_STABLE_yyyymmdd_hhmmss.log

send these files to articulate in a support case


* the errors where storyline simply crashes without error message, are unfortunately missing there - then have a look in the Windows Event Viewer

Jane Mullooly

Big Red X - Potential Solution

With the help of Lianne on the Articulate Support Team, the solution I found was to check for unicode text using this link: https://freetools.textmagic.com/

I found that, when I copied and pasted text from the slides into the Notes section, a big red X appeared that then transposed itself to all of the slides into the project, rendering it impossible to publish. The solution was to:

a) make a note of the slide it happened on and copy the text from the problematic slide

b) paste the text into 'textmagic.com' to find out where the unicode was appearing

c) copy the entire project and save it with a new name

d) open the new project

e) delete the offending slide

f) recreate the slide while being careful to avoid unicode text. The text book solution to the unicode text problem is to copy and paste in Notepad to wipe the unicode text out. However, I found that the unicode still appeared in paragraph breaks, so I just used separate text boxes in the new slide to denote paragraphs. 

e) Save and republish

It has taken me over three days to figure all this out, after importing into a new project/uninstalling and reinstalling the software etc. etc. Hopefully, this post will save someone out there a lot of time and unnecessary angst. 


Eric Loop

Greetings. First-time poster here.

I'm also encountering the X error message. It first occurred in Slide Master EDIT STATE. It now appears on all slides, when a Storyline icon is selected in Edit State. The selection of other objects (text boxes, images) in Edit State also now throw the error. As you see in the .png, I had made 3 states for the icon, but at some point, if any other icon is selected, it too comes up with the error.

I've checked others' issues and:

  • Unicode Text (none)
  • Modern Text (no option to 'turn off')

Storyline version: v3.73.29904.0

Mac environment running Parallels 10 and Windows 11

There doesn't seem to be a solution for this other than deleting the offending slides/icons and starting again. Of course, I'd rather not do that...

John Morgan

Hi Eric,

Wow! Let's see how we can fix this big red X situation and help get you back on the right path.

  1. Are you working from a network or shared drive? Always save and publish Storyline projects on your local hard drive (typically your C: drive). Working on a network drive or an external USB drive can cause erratic behavior due to latency. For example, it could cause file corruption or prevent you from saving changes. 
  2. Is this the only file you are seeing this error with?

Thanks for reaching out!

Eric Loop

Jane and John,

Thanks for your support!

Jane, yes the font seemed to be the trouble.

John, I do, in fact, save to an external drive, but it's not been trouble before. At any rate, I do recognize that since Articulate isn't running natively on my machine and the work is saved externally, I'll have to deal with some minor hiccups occasionally. But this time, it seems a font was at fault.

Thanks again