black screen when recording a screencast

Oct 25, 2016

Hi when recording a screencast video,  when playing back I get a black screen with the no. 1

and

"press escape when done" text at the bottom of the screen

I think this is the info you get just before you're counted in to record ?

Any clues as to what I'm doing wrong please ?

 

3 Replies
Ali Goulet

Hi Altan!

I located your support case with our engineers (case #00914352 for my reference) and I see that Miker emailed you with suggestions to try. If you're continuing to see this after running the repair he suggested, go ahead and reply back to him with the requested information so he can continue to investigate this with you. If you don't see his email in your inbox, sometimes they get filtered to a spam/junk box so take a quick peek there as well. I'll also be following along with your case and will update here with any relevant info.

This discussion is closed. You can start a new discussion or contact Articulate Support.