Blank Engage screen in Storyline player


I am not sure what has gone wrong as I have managed to get this to work fine in the past! However when I put a tab in the Storyline Player - which is supposed to play an Engage presentation (FAQs) - it just displays the blank Master Slide screen background. It looks fine in Preview but when Published it is empty! What am I doing wrong because I have looked through all the documentation on this and I am foilliwng the rules.   

Here's an example of my presentation in zip file.

3 Replies
Peter Anderson

Hi Louise,

There are several possible solutions in this other thread that may work for you. Otherwise, we'd be happy to take a closer look at it. Please submit a case, including your .story file, using the link below so our support team can assist you further: