20 Replies
Daniel Sposato (Philly)

I have seen some other recent posts that sound like the same issue. I'm having the same issue myself. It started earlier today when I first tried to use it. I wonder if it has something to do with the windows update I got today? I have windows 7 Pro.

I have tried repairing and reinstalling, but that didn't fix anything.

Daniel Sposato (Philly)

I tried looking at the updates to roll back to a previous update but it's telling me the last update was on the 16th?! Yet I clearly remember watching it update earlier today.

I'm beginning to wondering if it has something to do with a setting for multi-media being changed by the update. I'm gonna dig through the settings. Will let you know if I find something. And all the other posts related to this issue.

Tim Neill

Articulate support told me just now that the problem is with the latest Adobe Flash plugin (version 20 0 0 267). The fix is here and it works: https://www.articulate.com/support/storyline-2/preview-isnt-working-in-articulate-software-with-flash-player-2000267-installed
The fix they describe (for now) is to go back to the previous Flash plugin version. It didn't take long to do.

Hopefully Storyline 2 will soon be modified to work with the current Flash plugin. Top marks to Articulate support for identifying the problem this morning and to responding to my request so promptly - I imagine they saw the problem clearly on all their machines too!

I now have a working Storyline 2 Preview mode.

Ashley Terwilliger

Hi all, 

Thanks for reaching out here. This is something that seemed to bubble up over night with a recent release of Flash player and our Support engineers were hard at work on this issue. We've got some updated documentation here and a workaround and we'll keep folks posted on any additional information once we've got information to share. 

Ashley Terwilliger

Hi all,

Adobe and Microsoft released information that Windows 10 and 7/Vista have been updated. 

Install the latest Windows updates to resolve it.

  1. Go to the Start menu and click Settings.
  2. When the Settings window opens, click Update & Security.
  3. Click Check for updates and allow the latest updates to install.
  4. Reboot your computer and test your Articulate software again.

We're waiting for additional information in regards to Windows 8.

Leslie McKerchie

Good news! Adobe and Microsoft have fixed the Flash Player bug that broke many applications just before the new year, including Adobe Captivate, Articulate Storyline, and Articulate Studio.

Here's how to install the latest Adobe/Microsoft update so you can preview your e-learning projects, edit videos, and launch CD-published courses again.