Blurry screen recordings

Jan 23, 2019


My colleague and I are having issues with screen recordings in Articulate 360. The recordings aren't very clear in both preview and when they're published.

Do you have any tips or solutions on this?



15 Replies
Katie Riggio

Hi there, Hamza. Welcome to eLearning heroes!

So sorry you're seeing some blur. We've identified an issue in step-by-step screen recording slides where the recording looks blurry until the mouse click. After the mouse click, the screen looks sharp again.

Does this description match what you're seeing? If not, I'm happy to keep digging!

  • What are the dimensions of the screen recording?
  • What is the Slide Size?
  • With your permission, we'd like to take a look at your .story file to investigate what's happening and will delete it after troubleshooting. If that works for you, you can share your file privately with our Support team here. We'll give it a test and let you know what we find! 
Ashley Terwilliger-Pollard

Hi Ina,

I don't have an update to share on this issue yet, but if you can share a copy of your file with us, that'll allow us to confirm you're seeing the same behavior described here. 

You can share it publicly here, or send it to our Support Team privately. We'll delete it when done troubleshooting. 

Also, can you let me know what browsers you're testing the course in where you see the blurriness? 

Désirée  Jochem

Hi Ashley,

thanks for chiming in. I've sent my project to yout Support Team.

I'm actually exporting my project as a video, so it's just a regular .mp4 without any browser weirdness whatsoever. 
I know it's possible to rework this particular project as a video on a slide, but I really like the smooth mouse movement the step by step adds to it. And in the long run we definitely need the step by step testing mode...

Désirée  Jochem

Hi Crystal,

it's been some time since I've been in contact with support, but my problem's still not solved.

Funny enough, the problem doesn't seem to be part of the project file, because the support team was able to publish my project without a hitch - while I've been getting a jumping image on my end.

I really can't afford to wait any longer as I have several projects lined up that would need the step-by-step  recording. Would it be possible to send my project files to you and have you publishing it? That isn't exactly comfortable for both of us, but at least we'd get a good looking result.

Désirée  Jochem

Hi Ashley,

Jose just contacted me, thanks.
I still hope you're able to find a solution for this - I can avoid my jumping screen by disabling the screen recording action, but of course that also means I'm missing out on the actual recorded part like typing etc. 
Since my "jumping screen" is caused by the lower quality of the screen recording action, which is technically a video, maybe there's something going on with video compression? That would explain why the support team was able to publish my project with excellent quality...however, I can't access video tools for the screen recording action and have a look at the settings. But maybe Jose can do something with that information.

Becca Levan

Hello Everyone!

I'm happy to return to this discussion with some great news. 🗞

We've fixed the issue reported where: Screen recording video output is blurry when published/previewed.

Be sure to install the latest Storyline 360 update (Build 3.50.24668.0) to take advantage of all the recent features and fixes.

If the problem happens again, please let us know, or you can always work directly with our support engineers here.