Blurry text and images during preview

I'm having this same issue. The image looks clear and crisp in SL 3, but when I preview it looks blurry and when I publish it looks blurry. I've tried a number of enhancements of the image, but they all go blurry when publishing.

Preview has been blurry every since I installed SL3 update 6 this week. Here's how bad it is:

Okay, it's a bit hard to tell when looking at this image reduced. But, even so, it's still possible to see the difference in Atsumi and in the image of the stopwatch.

FYI: The published screenshot was viewed in IE. If I open it with Chrome (at 100%), that looks blurry like Preview.

Thanks, Judy and Beth for reporting this. We're seeing some similar behavior in Storyline 3, and it matches what a few folks had run into in Storyline 360 as well. Luckily, we've reported this to our team, so we'll keep you posted here as soon as we have more details! 

We are having same issue... it seems like this had been a problem in earlier versions of Storyline, then was fixed and things looked sharp, but now they are back to soft. Thank you for working on this - it is pretty significant if users are viewing on a larger screen. 

Hi Natalie,

What version of Storyline are you using? 

Hello Storyline team, 

We are having the same issue about blurry images (screenshots) and we second Judy that the screenshots in published version are very blurry and if viewed in Chrome, it is also very blurry. We are also using the latest Storyline 3 update 6. 

Please report to the Dev team and get this fixed soon. 

Thanks. 

Hi Grace!

We're targeting to release a fix for the blurry images issue you're seeing in Chrome in the next update of Storyline 3. Stay tuned – we'll let you know when that fix is released!

Hi, I decided to add a comment here rather than create a new post. I found this discussion because I, too, am having issues with blurry text in Storyline 3 in preview and published versions.

Not sure if this will help or just add to the various permutations of the issue, but...

At least in my case, it seems that some of the text is blurry and some is not. At first I thought it was layers vs main timeline, but then I noticed that some layers also had perfectly sharp text and others not. So I started thinking about what was different, and realized that some text boxes were created by copy-pasting an entire text box to a new layer and others had been created new.

So I tested this and sure enough: if I copy a text box to a different layer or different slide, it will be blurry.  If I create a new text box, it will be crisp.

I was able to fix my blurry text by creating new text boxes, copying the text out of the duplicated text boxes and pasting it into the new ones. (I tried to use the format painter to re-apply at least some of the styling from the old text boxes, but of course it didn't get everything. Sigh...)

This is super tedious and inefficient as a workaround - but hopefully it may help you reproduce and troubleshoot the issue. For now I'm being careful not to copy text boxes for styling and my text is ok. 

Hi there, Dorothy. Thank you so much for your details – I'm adding them to our report of this issue. Since you've posted in this discussion, you'll get notified of any updates we make about this behavior.

I am struggling with the same issue. I am creating a guided training and the images on my workspace come out clear, but as soon as I hit preview, the words and images become blurry.

Hey Jesse, 

Thanks for including those screenshots – that's a big difference in quality! Are you using Storyline 3? We'll let you know as soon as the bug is resolved in that version!

Yes ma’am, I am using storyline 3. I might have found a work around. I currently have my slide size set to 16:9 aspect ratio, but after changing the slide size to an HD aspect ration of 1920x1080, the blurry image is FAR less blurry. That might be a fix for some people experiencing this same issue.

Jesse Johnson
BioMedical Instructor
Stryker
Communications
571 Silveron Blvd.
Flower Mound, TX 75028
P 940 367 6892
C 817 657 5452
jesse.johnson@stryker.com

Thanks, Jesse for sharing those details and I hope it helps someone else. We'll let you know here as soon as the next Storyline 3 update is available!

Also, I noticed that your email signature came through when you replied via email. You can remove that if you would like by clicking Edit beneath your response. Here’s a quick Peek video if you need help.

Hi I'm back to confirm that I'm still consistently experiencing that copied text boxes are blurry, but if I remake them new, they are sharp.

"Copied" it turns out, means nearly any text box that's been duplicated. If I copy a text box from one slide to another, or even if I duplicate or copy/paste a layer that contains text, that text will be blurry. If I replace the text elements on that layer with newly created elements, they are crisp.

Another detail that may help: if I duplicate a slide, the text on the duplicated slide seems to be fine, including the layers. 

Hi Dorothy,

I'd love for you to walk me through your steps to reproduce this - as I've tested in Storyline 3 and Storyline 360 copying text boxes, duplicating, or even copying the standalone text and I don't see it appear blurry after any of those. 

I know previously you were seeing the blurriness while previewing/publishing. Do you see the blurriness on the slide while you're editing? 

Hi Ashley,

As you might have seen, I was trying to tackle this issue in a different discussion and now I found this one. 

To answer your last question, I can confirm that the blurriness can already be noticed on the slide itself but not as much as when previewing and definitely not as much as when it's been published. In the published project the blurriness is very obvious.

Are you getting this glitch fixed on Storyline 360 apart from Storyline 3? Thanks once again!

Hi Amaia, 

Thanks for reaching out here and I see you shared some new details in your other discussion. At this point, I think it'll be best to have you work in a Support case to dig a bit deeper as I mentioned to Dorothy it's not an issue I've been able to recreate using a copy/paste functionality inside Storyline 3 or Storyline 360. 

Our team has fixed some blurriness issues specific to the published output in Chrome, and that fix is currently available for Storyline 360 and will be in the next update of Storyline 3 (release date TBD). We'll let folks know here once that Storyline 3 update is ready!  

Thanks, Ashley,

Sorry for delayed response. There was no blurriness on the slide when editing, only when previewing and published.

The steps to repro are straightforward - or seemed to be when I posted the above: Select a text box. Copy. Paste it on the same slide, or a different one. Preview or publish. The original will be crisp. The copied one will be blurry.

However, when I attempted it in a bare-bones slide today I didn't get this result. At the time I posted I checked and rechecked to be sure I could reproduce it, but I was using an existing template with content already in it. There must be some additional overhead from the template.

I will keep this in mind as I work with that template. and report back if I learn more.

Sorry for the wild goose chase, but thanks for following up!

We have the same issue in Storyline 360. Looks crisp when in the slide - but blurry in preview and when published.

Hi Ashleigh, 

I came to this thread because I was experiencing the same issue in Storyline 360. But I applied the software updates and am no longer having any problems. Try applying the updates and hopefully that will help you too :) 

Three years later and I still have the same issue with Storyline 360 - text and images blurry on preview but fortunately ok once published - its most offputting and leads to wasted time, is this an issue you are trying to solve?

Thank you for your perspective, Caroline! I understand your frustration.

You can keep up to date on what our team is currently working on in our Feature Roadmap. 

If you'd like to share feedback further in a Feature Request, we'd be happy to hear from you.

Have a nice afternoon!

Hi Caroline,

I've opened a case on your behalf to help identify what might be causing blurriness when previewing your project.

You will receive an email with an upload link so we can take a look at your .story file. We'll be sure to delete it when we're done testing!

Have a great evening! ✨