Blurry Text in Chrome

Aug 14, 2020

I'm using Articulate storyline 360 at the moment and it's updated to the latest version. I'm having trouble viewing my published file on chrome. Every time there is fading out animation on text, it turns blurry and light grey, in comparison to no faded animation text. I found that it works fine in Microsoft Edge. Is there a fix to this? I think most people prefer to use Chrome as their main browser than Edge.

10 Replies

Ren Gomez
Staff

over 3 years ago08/14/20 at 9:55 pm (UTC)

Hi Priscilla,

Thanks for reaching out. I'm sorry that you ran into blurry text when using animation. We have reported it to our team, and continue to keep an eye on it to evaluate how many customers are impacted and what impact it has on courses.

Here's some more detail about how we tackle bugs. I'm really sorry that I can't say when this issue will be fixed, but you're in the right place to stay updated on this bug's progress!

Priscilla Li
Author

over 3 years ago08/20/20 at 2:48 pm (UTC)

Hi Ren,

Thank you for your reply. I've been testing the slides out on chrome on the new update but the issue hasn't been fixed yet.

I noticed that when I zoom out of chrome to 90% and then back to 100%, the blurriness issue fixes itself. I wonder if that's a resizing issue on the program or the browser.

My browsers are all set to 100% and my storyline size is set to 1080x608.

Lauren Connelly
Staff

over 3 years ago08/21/20 at 6:55 pm (UTC)

Hi Priscilla!

Thank you for sharing these extra details! I'll share them with our team. We'll keep you updated in this discussion!

Dietmar Grasböck

over 3 years ago09/08/20 at 8:16 am (UTC)

Hi, same issue here - text is blurry when animated in Chrome (v85).

With about 65% world wide market share, Articulate should think about developing precise text rendering for Chrome with higher priority than for other browsers.

Please fix it soon.

Priscilla Li
Author

over 3 years ago09/12/20 at 4:06 pm (UTC)

Is there ANY updates on this yet?

I've been using the same font, colour, size for all my text but whenever I publish the files onto articulate review, it STILL ends up looking different.

Lauren Connelly
Staff

over 3 years ago09/14/20 at 5:51 pm (UTC)

Hi Priscilla!

We don't have an update to share yet. We have prioritized other bug fixes for the upcoming releases, but we'll keep you updated if this makes it on the roadmap.

Gaby Paulen

over 3 years ago11/25/20 at 9:55 am (UTC)

I'm experiencing the same problem. And I've read a lot of posts regarding this subject. It seems that a lot of SL users are experiencing the same problem. Is it now on the bug fixes prioritylist? I hope it will get solved soon.

Katie Riggio
Staff

over 3 years ago11/25/20 at 3:24 pm (UTC)

Good morning, Gaby!

Thanks for checking in.

The blurry text when using animation bug is currently in the early stages of review based on our How We Tackle Bugs article. If that changes, we promise to keep everyone posted.

In the meantime, we're happy to review your project to see what approaches we can take. If you could share the file, please use this private case link.