Bookmarking issue for AICC course storyline published

Jul 16, 2014

Hi,

I have uploaded an AICC storyline course in our LMS, resume option works fine in few machine and not for others.

Can someone pls suggest some troubleshooting methods to find what is blocking.

5 Replies
Ashley Terwilliger-Pollard

Hi Punith,

Is it not resuming at all or not reporting the information correctly after resuming? If it's the latter there is a method described here on how to change that behavior. It's also worth noting that AICC content will not resume as expected in a cross domain environment., although that article includes a fix.

Punith Tau

Hi Ashley,

It works fine on other machines. I am working in a restricted area so i wanted to know if it s related to any security settings that is blocking.. i wanted to know hw to debug it... wat should b d value of lesson location.

I am not supposed to put d content on cloud. any sugggestions, m new to dis so nt aware of debugging..

Christine Hendrickson

Hi Punith,

I could very well be the restricted environment. If you're limited to testing, I recommend reaching out to your IT department or administrators.

I agree with Ashley and I suggest using SCORM Cloud for your course - it's a great place to test SCORM content.

Perhaps your IT or web team can work with you, so that you can test in this environment.

If you continue to have trouble, it may help to have a little more information regarding the machines that load the course properly and those that do not. Are different web browsers being used to access the content?

Also, have you checked the minimum viewing requirements for Storyline content?

You can view the full article here:

Articulate Support - System Requirements for Articulate Storyline

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