Hi! I am working on developing my first basic program...nothing too fancy yet! When I view on my deskop computer everything looks fine. I also installed storyline on our laptop. I work off-site so hoped to bring laptop to demo with SME's at other locations. However, when I open course in storyline on laptop, some text goes out of boxes, markers cover text... Everthing ok when published and view on laptop through LMS. I tried playing with laptop screen resolution, but not helping. Any ideas? I would really like to be able to show SME's demo, drafts... on laptop without having to publish in LMS every time. Thanks!
If when viewing the .story file on another computer it displays incorrectly you'll want to check the DPI setting for both computers to see that they match at 96 DPI. I'd also recommend checking that the slide view is set to 100% zoom.
I don't know what DPI is, but will look into that. I'm very low tech. Also, when I was looking at some other questions and answers, Christine, another staff member, wrote this "
"1. Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior."
That could be part of my problems too. I saved orginal program developed on desktop onto flash drive and then opened that on the laptop, maybe I can try e-mailing it and open on laptop?
No worries, if you click on that hyperlink in my previous post you'll see instructions on how to check and change your DPI.
Yes, if you're not working on a local drive that could cause issues too. If you need to transfer files, you can use a network drive or USB, but once you're ready to open it for editing you'll want to ensure you first save it to a local drive. Further description of that issue and other guidelines is here.
Thanks Ashley, I was able to check DPI using instructions you sent and that was ok as well as zoom. I have a call into IT support to check if they installed storyline on my C drive or personal drive.
Is there a way to tell if a file has been corrupted. I have renamed, updated and edited many times and used flash drive to transfer. If it appears ok on my desktop and when published (just not on laptop even when I e-mailed most recent version and opened from that), is it safe to assume it is ok? I have put a lot of work into this and would hate to have to start over. Thanks!
If the file is working as expected on your desktop (and on a local drive) I would expect it to behave normally on your laptop as well. Did you double check the DPI setting and zoom for both computers? Also, you mentioned some elements of text going out of boxes - are you using a special font that may not be installed on your laptop? If so, the laptop version will revert to system fonts when viewing the .story file.
Once it's published, you should be able to view the published output within the intended environment (LMS, web, etc) from any laptop, desktop that meets the viewing requirements detailed here.
Also, if you'd like us to give it a check you can share your .story file here by attaching it to the forums with the paperclip icon.
Thank you Ashley. I did check zoom and DPI and both the same. I am using standard articulate font which seems ok on most slides. I attached my project. Some of the problems I see on laptop are the marker on first slide is slightly over text rather than centered in the empty space. A couple other examples include: text going out of bottom of box on the 3 stop sign shapes on slide 1.4 and out of the bottom on the green circle on slide 1.10. Similar problems on 3.1, 4.1 and 4.2. I'm leaving shortly so if you don't have time to look at today, you can wait til Monday. Have a great weekend!
Thanks for sending it along - I opened it up and it all looked normal. I recorded a quick video to show you the set up here. Please let me know if everything looks ok while viewing the video as I saw it.
Could you share some screenshots of what you see to help us narrow it down - Monday will be fine to send those along.
Thanks Ashley! I'm glad it looks right on your end. I can't figure out on laptop how to copy and paste, but as long as file is ok, it's not that big a deal for me to show draft to sme's with formatting problems on a few slides. Thanks for help! Unfortunately, I'll probably ask for advice again over next two months while I work on this first big project...
10 Replies
Hi Kathy and welcome to Heroes!
If when viewing the .story file on another computer it displays incorrectly you'll want to check the DPI setting for both computers to see that they match at 96 DPI. I'd also recommend checking that the slide view is set to 100% zoom.
Thank you Ashley!
I don't know what DPI is, but will look into that. I'm very low tech. Also, when I was looking at some other questions and answers, Christine, another staff member, wrote this "
"1. Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior."
That could be part of my problems too. I saved orginal program developed on desktop onto flash drive and then opened that on the laptop, maybe I can try e-mailing it and open on laptop?
kathy
Hi Kathy,
No worries, if you click on that hyperlink in my previous post you'll see instructions on how to check and change your DPI.
Yes, if you're not working on a local drive that could cause issues too. If you need to transfer files, you can use a network drive or USB, but once you're ready to open it for editing you'll want to ensure you first save it to a local drive. Further description of that issue and other guidelines is here.
Thanks Ashley, I was able to check DPI using instructions you sent and that was ok as well as zoom. I have a call into IT support to check if they installed storyline on my C drive or personal drive.
Kathy
Is there a way to tell if a file has been corrupted. I have renamed, updated and edited many times and used flash drive to transfer. If it appears ok on my desktop and when published (just not on laptop even when I e-mailed most recent version and opened from that), is it safe to assume it is ok? I have put a lot of work into this and would hate to have to start over. Thanks!
Kathy
Hi Kathy,
If the file is working as expected on your desktop (and on a local drive) I would expect it to behave normally on your laptop as well. Did you double check the DPI setting and zoom for both computers? Also, you mentioned some elements of text going out of boxes - are you using a special font that may not be installed on your laptop? If so, the laptop version will revert to system fonts when viewing the .story file.
Once it's published, you should be able to view the published output within the intended environment (LMS, web, etc) from any laptop, desktop that meets the viewing requirements detailed here.
Also, if you'd like us to give it a check you can share your .story file here by attaching it to the forums with the paperclip icon.
Thank you Ashley. I did check zoom and DPI and both the same. I am using standard articulate font which seems ok on most slides. I attached my project. Some of the problems I see on laptop are the marker on first slide is slightly over text rather than centered in the empty space. A couple other examples include: text going out of bottom of box on the 3 stop sign shapes on slide 1.4 and out of the bottom on the green circle on slide 1.10. Similar problems on 3.1, 4.1 and 4.2. I'm leaving shortly so if you don't have time to look at today, you can wait til Monday. Have a great weekend!
Kathy
Hi Kathy,
Thanks for sending it along - I opened it up and it all looked normal. I recorded a quick video to show you the set up here. Please let me know if everything looks ok while viewing the video as I saw it.
Could you share some screenshots of what you see to help us narrow it down - Monday will be fine to send those along.
Thanks Ashley! I'm glad it looks right on your end. I can't figure out on laptop how to copy and paste, but as long as file is ok, it's not that big a deal for me to show draft to sme's with formatting problems on a few slides. Thanks for help! Unfortunately, I'll probably ask for advice again over next two months while I work on this first big project...
Hi Kathy,
We're here to help - so feel free to just let us know what you need!
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