Button Doesn't Appear

Dec 10, 2015

Hi Everyone,

Would there be any reasoning a button that is set to show at a certain point on the timeline would not appear for someone? It seems that it is working for some and not others. 

Thank you for your help!


12 Replies
Ashley Terwilliger-Pollard

Hi Karoline,

Thanks for sharing the file here. Could you point us towards the button or slides that aren't working? Also you mentioned it's not working for some users - do you know what browser they were using to view the course? Were they viewing the Flash or HTML5 output? You'll want to make sure they're using a supported browser as detailed here. 

Karoline Keyworth

Hi Ashley,

Thank you for your reply back. It is the continue button on the first page that seems to be having the issue. It works for some people, but not others. The other strange part is on the exact some computer and internet setup, it could work for one person, but not the next. That being said, I haven’t been able to physically see the issue and I also stress that just because someone fast forwards the video to the end does not make the continue button come up as it is set on the timing of the video (I realize it’s not the best setup so if there are better solutions to that I would love to hear them).

Thank you!


ashraf Akbar

HI Karoline

I saw what you did on the slide and there is nothing wrong what you did but here is what i think. 

You should download the video and put it like a normal video (instead of video from the web) and then add a trigger " change the state of "continue button" to normal when media completes "your video". In this way, you would not face any problem whether someone fast forward the video or not. 

ps: Continue button should be hidden "initial state"

Let me know if it works for you.

good luck


Ashley Terwilliger-Pollard

Hi Karoline,

Thanks for sharing that here. Since the continue button is set to appear after 589 seconds (or around there) it may be that users have fast forwarded through your web object, which the buttons timeline is specific to the slide timeline. If you want to control it more in connection with the video, you may want to look at Ashraf's suggestion. 

Karoline Keyworth

Thank you for the suggestion Ashraf. Unfortunately I have tried inputting directly in the course and it doesn't work (due to streaming issues) as well as an adaptable service like YouTube. Also, I appreciate the suggestion on the Continue button hidden state. Old habits die hard but great call out and I will take that into account for next month's course. 

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